Systems Analyst

2 weeks ago


Montréal, Canada Ardene Full time

**Location Details**: Head Office

**PostalCode**: H4S 1W8

**Category**: Corporate

**Requisition Number**: 12593-IT-SA-08-07-23

**Date Opened**: August 12, 2023

**Number of Openings**: 1

**Job Type**: Permanent

**Pay Class**: Full Time

**Education**: Bachelor's Degree

**Career Level**: Experienced

**Who We Are**:
**Hey, we're Ardene**

We believe that fashion shouldn’t be exclusive or intimidating - it should be celebrated with youthful confidence and fearless enthusiasm. Our journey is ongoing in this new era of retail, as we focus more than ever before on customer experience and sustainable practices.

We also take employee wellbeing and personal growth to heart. Our teams focus on driving initiatives in the area of mental health, diversity & inclusion, engagement and recognition. This includes our many mindfulness programs too, so our teams can create meaningful connections, lead with intention and kindness, and be their best selves at work and in their lives.

**Want to learn more about Life at Ardene?** Check out our careers site for the latest updates & read one-on-one personal interviews with team members from across Ardene.

**Description**:
WHO YOU ARE:
We are looking for a **Systems Analyst** to join our team

The responsibilities include but are not limited to:

- Diagnose and troubleshoot problems reported by users and escalate complex issues to the appropriate IT teams or vendors if necessary.
- Document and track support requests using a ticketing system, ensuring proper recording of incidents and their resolutions.
- Perform system maintenance tasks, such as software updates and patches, to ensure security and optimal performance.
- Assist in the implementation of new IT initiatives and technology upgrades.
- Conduct user training sessions to enhance end-users' technical proficiency and productivity.
- Stay updated with the latest technology trends and IT best practices to continuously improve support services.

WHAT YOU’LL NEED:

- 4+ years of working experience in the same role or similar.
- Bachelor’s degree in information technology, Computer Science, or a related field is preferred.
- Strong problem-solving skills and the ability to analyse and resolve technical issues effectively.
- Familiarity with networking concepts, protocols, and troubleshooting.
- Experience in using IT service management tools or ticketing systems.
- Excellent communication and interpersonal skills to provide exceptional customer service.
- Ability to work well under pressure and prioritize tasks in a fast-paced environment.
- Detail-oriented with a focus on accurately documenting support interactions.
- A willingness to continuously learn and adapt to new technologies and procedures.

GROW WITH US

We’re pretty proud to say that everything we do starts with our people - whether it’s in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is truly a creative hub that is second to none.

Be part of a fun, dynamic and energetic team Join our team and begin your career at one of North America’s top retail chains


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