Business Analyst
5 months ago
TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.
A successful Business Analyst must be able to appropriately manage problem resolution providing a clear explanation as to issue and the path to resolution; and should have strong technology, communication, and problem-solving skills.
**Responsibilities**:
- Collect and synthesize client needs for the implementation of our integrated solution Ariel EAS, mainly the pensioner payroll;
- Document business and operational needs in the context of implementation with workflow automation;
- Analyze and understand business processes, while linking them to the information used in the various pension plan management systems (e.g. payroll system, pension plan calculations, financial transactions, document management, telephony);
- Participate in the creation and review of new solutions with solution architects, functional leads, and the development team;
- Establish the scope and criteria for testing and work closely with the quality assurance team during execution;
- Participate in the creation or redesign of reports and communications supporting processes and procedures;
- Follow up with the various stakeholders regarding the changes made;
Succeeding as a Business Analyst, Implementation will require the core qualifications and skills:
- Have a degree in administration, computer science, actuarial mathematics, business analysis, or another relevant field;
- Minimum of 5 years of experience in a relevant field: pension plan management, implementation of workflow management systems, automation of administrative processes;
- Have a very good capacity of synthesis and great ease in understanding, systematizing, and popularizing technical concepts;
- Be able to understand and use current computer technologies;
- Excellent interpersonal and communication skills;
- Be available to travel
Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.
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