Telecommunications Operator Trainee
1 month ago
Royal Canadian Mounted Police
Edmonton (Alberta), Red Deer (Alberta)
PO-TCO-01 - LES-TO-01
SHIFT WORK
$51,673 to $60,453 (Annually, plus shift premiums/allowances. Salary under review.)
For further information on the organization, please visit Royal Canadian Mounted Police
**Closing date: 3 January 2023 - 23:59, Pacific Time**
**Who can apply**: (1) Persons working or residing in Edmonton or Red Deer, Alberta or within a 500 km radius of Edmonton, Alberta.
(2) Persons residing in Canada, and Canadian citizens and Permanent residents abroad.
NOTE: Should there not be a sufficient number of applicants with the first (1) area of selection, it will be expanded to include the second (2) area of selection.
Applicants in the second (2) area of selection are encouraged to apply.
**Important messages**
We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.
Assessment accommodation
COMPLETED AN INTEVIEW IN THE LAST 6 MONTHS?
WHAT’S NEXT?
1. BEFORE APPLYING, you are strongly encouraged to watch a short video to make sure that this work environment is right for you:
3. KEY DATES, dates noted are anticipated/approximate:
- January 11, 2023, CAREER PRESENTATION - You are required to attend a Career Presentation.
- January 13 - 20, 2023, CRITICALL EXAM** - Only those who attend the Career Presentation will be able to register for the CritiCall exam.
*Additional information on the CritiCall Exam can be found under “Other information.”
- January 23 - 30, 2023, INTERVIEW - Once you have been found successful on the exam will be required to participate in an interview.
**Work environment**
You don't have to wear a uniform to make a difference As a Telecommunications Operator (9-1-1 Dispatcher), you have the opportunity to assist the public who are facing a crisis by getting them the resources and help they need.
9-1-1 Dispatchers provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. They monitor police resources and systems with computer aided dispatch/monitoring systems and respond to public requests for police assistance, and provide emergency services as a Public Safety Answering Point for 9-1-1.
SHIFT WORK*:
The 9-1-1 Dispatch Centres operates 24 hours a day, 7 days per week, 365 days a year and are located across the country in municipal, provincial, federal Communication Centres. 9-1-1 Dispatchers are required to work irregular hours (mornings, evenings, weekends, and statutory holidays).
**Intent of the process**
The intent of the process is to establish a pool of qualified applicants for the training program. Positions may be staffed via specified term, acting appointments or assignments.
Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.
Only the TCO-01 who successfully complete the training program will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level (Annual salary: $56,837 to $66,496, plus shift premiums/allowances. Salary under review).
**Positions to be filled**: Number to be determined
**Information you must provide**
ESSENTIAL QUALIFICATIONS
EDUCATION
- A secondary school diploma, or a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.
Degree equivalency
- Communication (written)
- Ability to follow instructions
ASSET QUALIFICATIONS
- Call-taking or dispatching in a police agency
- Experience working in an environment that requires multitasking
- Experience providing advice or services to the public
OPERATIONAL REQUIREMENTS
- Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
- Work on short notice and overtime to meet operational needs.
- Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.
**The following will be applied / assessed at a later date (essential for the job)**
English essential
Information on language requirements
COMPETENCIES
1. Communication
2. Composure
3. Conscientiousness
4. Develops Self
5. Flexibility
6. Meeting Client Needs
7. Problem Solving
8. Teamwork
ABILITIES
- Effectively communicate - oral
The following abilities are assessed using CritiCall, a computer program specifically designed to test knowledge
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