Telecommunications Operator Trainee

4 weeks ago

Red Deer, Canada RCMP Full time

Royal Canadian Mounted Police
Edmonton (Alberta), Red Deer (Alberta)
PO-TCO-01 - LES-TO-01
SHIFT WORK
$51,673 to $60,453 (Annually, plus shift premiums/allowances. Salary under review.)

**Important messages**

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

Assessment accommodation

Please note that if you have completed a PO-TCO-01 interview within the past 6 months, the results will remain valid until 6 months has lapsed, and those results would be applied to this staffing process.

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Telecommunication Operators including Trainees (9-1-1 Police Dispatchers) occupy safety-sensitive positions and as such, must refrain from using recreational cannabis 28 days prior to reporting to work. A safety-sensitive position is a position in which the employee has a role in an RCMP operation or an operational support role where impairment could result in:

- a serious accident, injury, fatality or incident affecting the health and/or safety of employees, the public, or the work environment
- poor decision making, which could lead to an inadequate response and/or failure to respond to an emergency situation

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~~ Please do not include your resume as part of your cover letter as it is not required at this time. ~~

**Work environment**

You don't have to wear a uniform to make a difference

Telecommunications Operators (9-1-1 Police Dispatcher) provide a critical service within the RCMP that support both public and officer safety through the provision of information and assistance. Telecommunications Operators are the hidden back bone for the work that our police officers carry out in communities across Canada.
- ~~ Shift Work ~~ - The 9-1-1 Police Dispatch Centres operate 7 days a week, 24 hours a day. You will be required to work irregular hours (mornings, evenings, weekends, and statutory holidays). === Telecommunications Operators work in Communications Centres that operate 24 hours a day, 365 days a year which are located across the country in provincial, federal and municipal Communication Centres.

===>>> What does the work involve? ===>>>
- Monitoring of police resources and systems with computer aided dispatch and monitoring systems
- Telecommunications Operators respond to public requests for police assistance, and many provide emergency services as a Public Safety Answering Point for 9-1-1.
- Telecommunications Operators often are the first point of contact with people who call the RCMP which gives you a chance to assist the public when they are facing a crisis and get them the resources and help they need.

**Intent of the process**

The intent of the process is to establish a pool of qualified applicants for the training program. Positions may be staffed via specified term, acting appointments or assignments in Edmonton, AB or Red Deer, AB.

Upon initial appointment as a Police Dispatcher Trainee, continued employment is conditional upon successful completion of classroom training, field coaching, simulation exams and proficiency evaluations for call-taking and dispatching.

Only the TCO-01 (trainee) who successfully complete the training program will be placed in a pool of qualified TCO-02 which may be used to appoint determinately (term) or indeterminately (permanent) at the TCO-02 group and level (Salary: $56,837 to $66,496; Salary under review).

**Positions to be filled**: Number to be determined

**Information you must provide**

EDUCATION
- A secondary school diploma, or a satisfactory score on the Public Service Commission test approved as an alternative to a secondary school diploma.

Degree equivalency
- Communication (written)

ASSET QUALIFICATIONS:
EXPERIENCE IN
- Call-taking or dispatching in a police agency
- Experience providing advice or services to the public
- Experience working in an environment that requires multitasking

databases and word processing)

OPERATIONAL REQUIREMENTS:

- Travel (e.g. for the purposes of attending mandatory training, or testifying in a court of law)
- Work on short notice and overtime to meet operational needs

**The following will be applied / assessed at a later date (essential for the job)**

English essential

Information on language requirements

COMPETENCIES
1. Communication
2. Composure
3. Conscientiousness
4. Develops Self
5. Flexibility
6. Meeting Client Needs
7. Problem Solving
8. Teamwork

ABILITY TO
- Effectively communicate - oral and written
- Recall details such as addresses, phone numbers and licence plates while performing other tasks
- Prioritize
- Read Maps
- Type 40 w.p.m. with less than 5% error rate*

**Conditions

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