Travel Consultant

5 days ago

Ontario, Canada Aspire Lifestyles Full time

**Requisition Number**:51119**Location**:ON, CA**Must be located in Ontario**
- Do you have experience in the Travel, Airline or Hospitality industry and a passion for guest services? Do you want to build a career with a company that values work-life-balance, promotes from within, and has a management team that is open to your ideas? Then we want you to join our extraordinary team
- Aspire Lifestyles provides an opportunity to have the stability and support of a worldwide industry leading concierge company, without the hassle of a commission-based career, having to build your own clientele, or working outside of your home.
- REMOTE - Work from Home Opportunity

Starting at $20.00/hr

Full-time (up to 40 hrs a week), 8-hour shifts, Permanent

Benefits (after 30 days of employment) including but not limited to:

Dental care

Extended health care

Vision care

RRSP with company match

Paid time off

Career advancement opportunities

Paid Training
- MUST be able to work Full Time.
- MUST be able to work Afternoons and Weekends.
- MUST be a resident of Ontario, Canada.
- No sales required.
- We are currently looking for talent to be available for full time variable schedules including afternoons, evenings and weekends as required.
- Aspire Lifestyles is a global leader and concierge industry pioneer with nearly 30 years of experience that offers a unique opportunity to make memories for our customers every day.
The Travel Consultant will use their knowledge to help Card Members access their exclusive benefits, including how to make the most of their Membership Reward points.
- Our paid training program provides you with all the skills required to become a travel expert. Your in-depth training will enable you to know where and how to find the information needed to assist travelers with their changing travel plans, such as trip cancellations, re-bookings, and exchanges.

You will learn to troubleshoot customer issues relating to the use of the travel website and expertly guide customers as they navigate through the site.

**Here’s what you bring to the team**:
The passion to always put the Card Member’s experience at the forefront of everything you do while maintaining a positive and professional attitude.

Excellent geographical and travel knowledge through professional or personal travel experience.

Must be internet savvy and proficient in navigating multiple systems simultaneously.

Strong ability to communicate and write in a polished, educated, and professional manner.
Must provide a private at-home office space, with a lockable door, free of distraction.

Must procure, set up, and maintain high speed internet access with a minimum speed of 25 mbps download / 5 mbps upload.

Wired internet connection (cannot use Wi-Fi or Wi-Fi Pods) capable of continuously supporting excellent call quality and high-speed response rate. Internet connection must be connected to modem /router through hard cable/ethernet cord.

Satellite users are prohibited and cannot be used due to the impact on call quality and the stability of service.

**Qualifications**:

- High school diploma or equivalent is required; college experience is preferred.
Must be able to complete a background check.
2+ years of customer service experience required preferably in a highly interactive hospitality or travel related role is required.

1 year of Call Center experience is required.

Prior experience in the Hospitality or Travel industries preferred.

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