Help Desk Technician
3 weeks ago
Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Experience: Experience an asset
**Tasks**:
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
**Work conditions and physical capabilities**:
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Attention to detail
**Personal suitability**:
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
**Screening questions**:
- Are you currently legally able to work in Canada?
**Workplace information**:
- Remote work available
**Health benefits**:
- Dental plan
- Health care plan
**Financial benefits**:
- Registered Retirement Savings Plan (RRSP)
**Other benefits**:
- Learning/training paid by employer
- Paid time off (volunteering or personal days)
- Work Term: Permanent
- Work Language: English
- Hours: 40 hours per week
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