Telephone Advisor

4 weeks ago

Hamilton, Canada Ministry of Labour, Immigration, Training and Skills Development - Health and Safety Contact Centre Full time

The Ministry of Labour, Immigration, Training and Skills Development is looking for Contact Centre experience, where there is high-volume and the work has a fast pace. In this position you will use your superior customer service skills to relay health and safety legislation, to provide information to workers, employers, members of the public and other stakeholders, province-wide, on the Occupational Health and Safety Act and regulations and to also create, where appropriate, event notifications for further review/investigation by the field.

**Positions Available**:

- **1 permanent full-time vacancy**:

- **6 temporary full-time vacancies**

**What can I expect to do in this role?**

As the provincial first line of contact for workers, employers, emergency services, members of the public and stakeholders, to the ministry’s Occupational Health and Safety program you will:

- Collect details of, and respond to, clients’ telephone and written health and safety inquiries and concerns
- Provide clients’ information on their legislative rights and obligations regarding the Occupational Health and Safety Act and all regulations under the Act.
- Gather, document, record, manage, dispatch and disseminate often confidential and/or sensitive information on workplace incidents including worker fatality and/or critical injury events, work refusals, complaints and other reportable occurrences for field response.
- Manage sensitive issues, address emotional situations and be able to maintain your professionalism and effective communication skills when responding to callers who may be agitated, emotional and/or under stress.

**Job ID**:
197700

**How to Apply**:

- Your cover letter and resume combined should not exceed five (5) pages. For tips and tools on how to write a concise cover letter and resume, review the Writing a Cover Letter and Resume: Tips, Tools and Resources.
- Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements for this job. We rely on the information you provide to us.
- Read the job descriptionto make sure you understand this job.
- OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
- If you require a disability related accommodation in order to participate in the recruitment process, please Contact Usto provide your contact information. Recruitment services team will contact you within 48 hours.

We thank you for your interest. Only those selected for further screening or an interview will be contacted.

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