Parts & Service Advisor

2 months ago


Hamilton, Canada DeWildt Marine & Powersports (Hamilton) Full time

Do you love motorcycles or ATV’s perhaps you enjoy boating. If you have a passion for what you do and love the things we sell and service DeWildt Marine & Powersports could have a career opportunity for you. We are seeking an individual with customer service background that knows how to give our guests a superior experience when dealing with us.

**Duties and Responsibilities**
- Meet and speak with all parts and service customers - be the parts & service department’s primary line of communication with customers.
- Must be able to diagnose problems based on customer's description of issues and by asking the right questions.
- Schedule service and repair appointments.
- Inform customers of additional recommended or required parts and/or services.
- Input orders into internal computer software.
- Perform estimates for time and parts required for warranty or repair services.
- Complete work order once service is complete.
- Collect payment for completed orders and ensure customer satisfaction.
- Follow all company policies and procedures including Health and Safety rules and participate in all company and off site training as required.
- Perform any other duties as assigned.

**Qualifications**
- Superior customer service and communication skills, both in person and on the telephone, are essential to success in this position and in enhancing the customer experience.
- High school education with mathematical understanding and good keyboarding skills.
- Aptitude for building and maintaining interpersonal relations, both with customers and coworkers, ability to listen carefully and give precise instructions.
- Basic knowledge and understanding of the marine and powersports industry. Marine and powersports technical knowledge is an asset.
- Ability to plan, organize, work in a busy environment and follow-up on daily tasks.
- Can resolve problems and make decisions.
- Ability to work in a team environment to achieve common goals.

If you have the right qualifications for this job and you feel you would be a good fit for our team, we want to hear from you We thank all applicants for submitting a resume for this position. Please note that only those applicants who are selected for interviews will be contacted

**Job Types**: Full-time, Permanent

**Job Types**: Full-time, Permanent

**Salary**: $19.00-$25.00 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

**Experience**:

- parts and service advisor: 1 year (preferred)

Work Location: In person

Expected start date: 2023-05-01


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