Customer Service Advisor

6 months ago

Exeter, Canada Huron Tractor Ltd. Full time

**Grow with us, and have a part in making Huron Tractor the “Right Choice” for our Customers**

Huron Tractor is one of John Deere’s largest partners in Canada, with eleven locations servicing Southern Ontario.

We’re proud to serve a community of customers that spans agricultural operations, commercial enterprises and homeowners, with one of the largest inventories of machines and parts in Canada.

**Customer Service Advisor**

Location: Exeter, Ontario

Position Type: Full-time Permanent

**Responsibilities**:
This position reports to the Service Manager and provides service sales promotion and assists with the administration of the Service Department. Other responsibilities include:

- Provide sales support by contacting existing clients for future service work
- Create and build service packages and promotions for equipment service work
- Administer new and used warranty, protection and maintenance contract plans
- Provide administrative support for work orders, scheduling and trucking documentation
- Field internal and external customer inquiries to the Service Department
- Ability to work on a Saturday rotation, as well as extended hours during seasonal demands
- Other duties as assigned

**Preferred Skills and Qualifications**
- Excellent communication skills with the ability for marketing service initiatives and promotions
- Sales and/or marketing experience
- Service maintenance knowledge
- Basic knowledge of accounting practices
- Ability to use standard desktop programs including Microsoft Office, Excel and internet functions
- Experience with and/or knowledge of Ag/Turf Equipment would be an asset
- General understanding of mechanical/technical terms and agriculture is preferred
- A college diploma in Business or Marketing or equivalent experience

**Why Huron Tractor?**

Our commitment to great customer service starts with the great people on our team. We take pride in helping our employees develop careers that reward, enrich and grow with the individual.
- Great training opportunities through John Deere, as well as internal training
- Competitive compensation
- RRSP’s and extended benefits
- Employee Discounts
- Future Growth Opportunities
- Excellent team environments with a Social Committee that plans great events

Please forward your resume with cover letter stating how your qualifications and experience fit with the position. This position will be posted until filled.

This job description is not meant to be an all-inclusive list of duties and responsibilities, but is a general definition of the position's scope.

**Job Types**: Full-time, Permanent

**Benefits**:

- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift

Work Location: In person

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