Associate, Program Support

3 weeks ago

Toronto, Canada Technical Standards and Safety Authority Full time

**About Us**
Since 1997, the Technical Standards and Safety Authority (TSSA) has delivered public safety services on behalf of the government of Ontario. With headquarters in west Toronto, the TSSA is a self-funded, not-for-profit organization that employs approximately 400 staff across Ontario. The roles within the TSSA are as diverse as the Province we serve. It takes all kinds of people with varied skillsets and backgrounds to meet our organizational goals, but all our employees share a few key traits:

- We are passionate about public safety.
- We are highly skilled, problem-solvers.
- We are collaborators who are invested in the communities we work in.
- We are more than employees; we are serving the greater good.
- We are committed to life-long learning and development.
- We operate with the highest integrity.

**The Big Picture - this position in TSSA**
Reporting to the Supervisor - Program Support, this position supports our organization in its journey to becoming a Modern outcome-based regulator.

You will also support the maintenance of account and address data integrity within the business system by accurately inputting and analyzing data for deficiencies, and resolving discrepancies using established procedures. As our Program Support Associate, you will require strong detail orientation, problem-solving and analytical skills.

**So, does this sound like you? If so, this could be your next big opportunity**
**What you will do?**
- Review and triage prepayments, payments and new account requests
- Initiate and complete work orders for operational streams (e.g. Engineering and Certificates of Inspection) including Certificate issuance
- Perform quality checks of work in progress (BPV inspections)
- Provide customised customer support

**What do you need to succeed?**
- Minimum High School Diploma
- 1-2 years of relevant experience
- Knowledge of the Technical Standards and Safety Act, 2000, S.O. 2000, c. 16 Customer account management skills
- Demonstrated written and verbal communication skills
- Technical competencies (e.g., office management practices and procedures)
- Intermediate computer skills including Oracle and Microsoft Office Suite (i.e. CRM Dynamics, Excel, PowerPoint, Teams, Word)

**Inclusion and Equal Opportunity Employment**
- Please note that applicants who receive any conditional offer of employment from TSSA will be required to provide proof that they are fully vaccinated with a COVID-19 vaccine approved by Health Canada as a condition of employment and to maintain their status as fully vaccinated as a condition of continued employment. TSSA will consider individual requests for accommodation by applicants who cannot be fully vaccinated due to grounds protected under the Human Rights Code._

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