Technical Writer, Agv/amr

2 weeks ago

Waterloo, Canada Dematic Ltd. (CAN) Full time

The Global Product Information team of Technical Writers and Instructional Designers is responsible for creating and publishing documentation and training deliverables for Dematic standard solutions and subsystems.

You must have a passion for working with product development teams on highly technical products and making information available to internal and external customers in innovative and engaging ways.

**What we offer**:
**Career Development**

We are here to support you for the entirety of your Dematic career. From a fast start of learning Dematic’s history and foundational training to succeed in your role to leadership development programs, technical training and certifications, and Career Navigator to identify challenging new opportunities, our goal is to help you grow beyond your borders.

**Competitive Compensation and Benefits**

Our attractive and market competitive total rewards packages are designed to reward high performance and to assist in managing your personal and family needs. Dematic offers robust packages based on employment status and national requirements.

**Pay Transparency**

Dematic is committed to pay transparency. As such, the Dematic will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, Dematic will still maintain confidentiality of your pay information. Employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by Dematic, or (c) consistent with Dematic’s legal duty to furnish information.

**Global Opportunities**

As a global company, our employees are exposed to different ideas and perspectives from around the world. We offer international assignments for qualified employees and wherever possible, we offer flexible working hours and modern workspace design.

**Tasks and Qualifications**:
**Key Responsibilities**:

- Have a passion for flexible automation products like AGVs and AMRs, learn the products and be self-sufficient in using test equipment
- Develop a deep understanding of internal and external users and their learning needs
- Work closely with product managers and engineers to develop technical information
- Use design specifications, engineering drawings, and test documents as source material for deliverables
- Work on multiple scrum teams to plan and deliver learning materials for each product release
- Build strong partnerships with engineers, product managers, and other experts
- Develop and manage global content for internal engineering teams and customers
- May develop, recommend, and implement technical documentation process and policy changes.
- Travel occasionally to other Dematic offices and customer sites (particularly in the first six months)

**Qualifications**:

- Bachelor's Degree in a relevant field, such as professional writing, engineering, or computer science
- Minimum 5 years' experience working with technical products (hardware or software)
- Exceptional writing skills to produce effective technical documentation for an engineering audience
- Proven ability to plan and deliver work within an agile development process
- Knowledge of AGVs, AMRs, robotics, and other automation technology is an asset
- Proficiency with content authoring, publishing, and multimedia development
- Strong analytical and problem-solving skills with a high attention to detail
- Exceptional ability to work with cross-functional teams to build partnerships and get things done
- Understanding of adult learning and instructional design principles
- Experience in material handling systems or similar industry would be an asset
- A good sense of humor and an ability to have fun

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