Family Support Worker

3 weeks ago

Hamilton, Canada Banyan Community Services Full time

Banyan is a not-for-profit organization that has provided quality services to the youth justice, children, and senior's community support sectors since 1978. Banyan is committed to improving the mental, physical, and social well-being of at-risk populations in our service areas of Hamilton, Niagara, Brant, Haldimand, Norfolk, and Wellington.

**Purpose of Position**

The Family Support Worker will report to the Manager Clinical Services and in accordance with Banyan Policy, Practice & Procedure Manual, the primary purpose of this position is to facilitate group sessions, support transfer of knowledge and to implement clinical support plans directed for family members as required.

**Position Responsibilities**
- Complete intake and assessments with clients as assigned.
- Facilitate or co-facilitate daytime, evening or weekend groups.
- Prepare and develop materials for group sessions.
- Support knowledge and skill transfer to adults in the following areas: accountability for aggressive behavior, teaching strategies for relating to their partners in way that generate equality and respect, identifying triggers leading to abuse, developing coping strategies and providing opportunities to discuss progress.
- Manage the development of group dynamics and group member behavior, ensuring the program is interactive and participants are engaged; as well as promoting a safe environment.
- Responsible for participant attendance, collection of client fees, collection of client evaluations and completion of client documentation.
- Communicate with Program Manager, program staff, and community for any client issues and additional case management needs.
- Support the clients and their family members in overcoming barriers and developing healthy and respectful relationships.
- Provide referrals to community resources for client support, when required.
- Implementation of all regulations, policies, and contractual/funding obligations for the program.
- Maintain clear, concise documentation in the Client Information System, including ongoing case notes, assessments and other reports or file notes assigned.
- Assist in data collection of pre and post testing, and any other research driven data collection as directed.
- Administer quality assurance surveys.
- Attend all internal and external meetings as required.
- Responsible and accountable for ensuring a safe and healthy workplace for themselves and colleagues by committing to working in a safe manner, utilizing all necessary safety equipment and protocols and at all times complying with all relevant Health and Safety policies, procedures and legislations.
- Complete all required reports and training, as directed by the Manager.
- Any other duties as required by management.

**Role Competencies**
- Classification Specific_
- Ability to maintain and respect professional boundaries with clients and coworkers at all times.
- Exercise a flexible, non-judgmental, anti-racist, and anti-oppressive approach to people and work.
- Problem-Solving Skills: develop strategies using a system thinking approach. Identify and analyze problems so that viable solutions are found.
- Team Player: works cooperatively within team to achieve goals and to foster commitment, spirit, pride and trust.
- Time Management Skills: ability to accomplish tasks within timeframes and by deadlines.
- Program Specific_
- Experience in Group Facilitation.
- Knowledge of the Cycle of Dysregulation.
- Comfortability with working with adults demonstrating aggressive behaviours.
- Knowledgeable in creating safety plans.
- Knowledge of community services to support client safety and security

**Qualifications**
- **(SSW, CYW or YJW)**:

- **Post-secondary diploma in Social Services or Child and Youth Worker.**:

- Knowledge regarding the dynamics of violence and aggression in a family
- Experience in group and one-on-one facilitation
- Able to articulate an analysis of intimate partner violence as it relates to gender roles, socialization, the dynamics of power and control, and the effects of abuse.
- Excellent interpersonal and communication skills
- Ability to speak multiple languages is an asset.
- Demonstrated computer skills, including Microsoft Office Suite, Outlook, Client Information Systems and virtual platforms.
- A current Non-Violent Certificate (e.g., UMAB, PMAB NCVI), and First Aid/CPR
- Maintain an acceptable Criminal/Vulnerable Sector Record and Health Assessment.
- Banyan is an equal opportunity employer. We thank all applicants for their interest; however, only those selected for an interview will be contacted._
- Banyan is strongly committed to fostering diversity within our community. We welcome those who would contribute to the further diversification of our staff._
- We are committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to an employment opportunity, please advise our Manager of Human Resources or hiring manager of the accommodat

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