Family Service Worker

1 week ago

Hamilton, Ontario, Canada Dnaagdawenmag Binnoojiiyag Child & Family Services Full time

360°kids is a vitally important community agency serving all of York Region. We have been a leader in the delivery of innovative support services for more than 35 years as we work to improve the lives of unhoused and marginalized youth and families in York Region. At 360°kids, we provide a unique continuum of care approach with programs and services that are essential to the health and well-being of youth. These proven strategies help to keep youth safe by providing stable housing options with 360° wraparound supports.

Youth Outreach Workers connect with street-involved or vulnerable youth who are not yet connected to 360°kids programs and other social and community services across the York Region (Vaughan, Markham, Richmond Hill, and New Market).

Key Responsibilities:

  • Conduct assessments and intake interviews with clients in various locations, including low-income settings (hostels, drop-in centers), public areas (parks, sidewalks, ravines), and institutional settings (hospitals, courthouses). Determine eligibility based on functional, income, employment, and housing status, and make recommendations based on needs.
  • Answer calls from youth in need of services, assess, intake, or refer them as needed to 360°kids residential programs; respond to calls from colleagues and partner agencies, providing guidance and access to 360°kids programs.
  • Conduct in-person or telephone meetings with youth to assess needs, set goals, and work towards minimizing crisis and increasing stability.
  • Respond to and investigate inquiries, complaints, and emergency situations involving youth; assess the situation, implement short-term and long-term solutions, and document outcomes.
  • Resolve conflict situations, including client complaints and disputes. Listen, mediate, negotiate, and provide support and guidance to resolve issues and document outcomes.
  • Ensure effective service delivery to clients by documenting information, observations, and impressions that may impact a client's case plan where appropriate.
  • Encourage youth engagement with community services by making referrals and reducing barriers to accessing outside supports and services, by accompanying them to agencies, and helping them access information about services.
  • Ensure the safety and well-being of clients when in contact with them.
  • Deliver group presentations and education or information tables on 360°kids' services or special interest topics to youth, school professionals, community groups, or agencies towards youth and community engagement.
  • Facilitate community collaboration with key partners and build capacity for partnerships with populations such as LGBTTQ, mental health, addictions, diversity councils, faith-based assemblies, education bodies, justice panels, police, and community committees.
  • Report regularly to the Team Leader regarding issues of need and/or concern. In the event of a crisis or critical incident, immediately report to the appropriate level.
  • Attend training workshops and relevant conferences that pertain to the role.
  • Complete all mandatory recording and reporting, including daily documentation, statistical data collection, and completing registration forms. Provide reports and related information to the Team Leader and/or Manager of Support Programs as required.

Education & Skills Required:

  • Post-Secondary degree/diploma in a Child/youth-related field (e.g., Child and Youth, Social Service Worker, Social Worker, Psychology, Sociology) or equivalent combination of education and experience working with youth.
  • Minimum of three years' experience working with "at-risk" or street-involved youth.
  • Current First Aid/CPR certification is an asset.
  • Current Broad Record Check (criminal background check).
  • Car and valid driver's license, at least 3 years of driving experience, and a clean driver's abstract and insurance liability coverage of $2,000,000.
  • Demonstrated client-focused counselling skills and role modeling.
  • Excellent communication skills and the ability to be adaptable with a flexible approach considering the unique qualities of each client.
  • Exceptional interpersonal skills that promote positive team building, negotiation, and conflict resolution.
  • Broad knowledge of community resources and the ability to strongly advocate for clients and professional referrals.
  • Regular shift work, Monday to Friday, with flexibility to work occasional evenings and/or weekends. Job duties take place in a community HUB setting.

Apply Today – We Review Applications as They Come In.

360°kids is an equal opportunity employer committed to creating an inclusive, diverse, equitable, and accessible organization. We are dedicated to having a workforce that reflects the diversity of York Region with a variety of perspectives and lived experiences. We welcome and encourage applicants from equity-deserving groups, including Indigenous, Black and racialized people, 2SLGBTQ+ communities, people with disabilities, and individuals with lived experience of homelessness.

Accommodation will be provided throughout the hiring process in accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act (AODA). Applicants that require accommodation during the recruitment process are encouraged to notify the People and Culture Department when contacted for an interview. We will work with you to meet your access needs in an equitable and inclusive way.

Upon joining 360°kids, you'll be welcomed into a fun and collaborative environment where we truly value our employees and want to see them succeed. We thank everyone for their interest and appreciate the time put into applying, but only those selected for an interview will be contacted.

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