Customer Service Representative

1 week ago

Newmarket, Canada Lotek Wireless Full time

**Location**:
Newmarket, ON

**Posted**:
March 27, 2024

**Company**:
**Lotek Wireless** is a world leader in the development and manufacture of animal monitoring systems. Our innovative and internationally recognised radio, satellite, archival and acoustic monitoring solutions allow researchers to track animals in almost any environment. Our equipment reveals fascinating journeys of individual animals that contribute to biologists’ understanding of animal movement.

Our craft is technology; our passion is the environment. We are committed to providing innovative solutions for a sustainable future. Leading researchers around the world rely on Lotek tracking equipment and expertise. We are proud to be partners in research being conducted in more than 100 countries - on every continent and in every ocean.

**The Opportunity**:
We are seeking a highly motivated **_Customer Service Representative_** to join our team in Newmarket. This role is specifically for the **_Marine Segment_** which serves researchers wanting to track the movements of Fish.

Customer Service Representatives (CSR) contribute to the quality of the customer experience, through the personalized service they provide. CSRs provide technical support and training for customers, facilitate equipment returns for repairs/calibration, provide sales support and provide feedback to Segment and Product Management. Together, the CSRs and Sales Account Managers are the key client relation contacts critical to the development of true client loyalty. CSRs report to Segment Managers.

**_ Requirements:_**
- Proven ability to gain co-workers and customer respect to facilitate positive outcomes
- Excellent communication skills (both written and verbal).
- Good time-management when multi-tasking and able to handle the high volume of enquiries.
- Energetic personality, takes initiative, works independently in a multi-tasking, fast paced environment.
- Good knowledge of software (Microsoft Word, Excel, Outlook, familiarity with Navision an asset).
- Ability to maintain a positive attitude when required to escalate client concerns and manage client expectations
- Ability to adapt to a changing environment

**_Advantageous_**
- University degree or college diploma preferred;
- Customer Service Experience
- Active participation in the natural world

**_ _**_Duties:_**
- Build a thorough knowledge of using Lotek equipment
- Provide training for researchers new to our equipment
- Resolve equipment issues researchers experience
- Key liaison between the client and the organization (Sales, Production, Engineering);
- Assist Sales Account Managers with active participation in all order entry and follow up;
- Document, investigate and get closure on all client issues or complaints;
- Coordinate work schedules with other CSRs and Account Managers
- Complete all office related administration tasks such as forecasting, quoting, order entry, filing of communications, reporting, mailing, timesheets, expense reports etc. in a timely manner;
- Adhere to all Health and Safety Regulations;
- Ensure Quality Standards are maintained;
- Provide client feedback to the Segment and Product Managers;
- Adhere to and participate with all policies of the organization;
**_ _**_What we Offer:_**
- Competitive compensation
- Company paid Benefit Plan that includes life insurance, AD&D, Short and long
- term disability, health and dental care
- Employee Assistance Program
- Outstanding company culture including a Social Committee that organizes events such as contests, BBQ’s, and more.
- Milestone Anniversary Awards
- Paid holidays, sick leave entitlement and Bonus Day

Lotek Wireless Inc. is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs through the recruitment process.

Please note only those persons invited for an interview will be contacted.

  • Customer Service Representative

    3 days ago

    Newmarket, Canada Acushnet Canada Inc. Full time

    Acushnet Canada Inc., home to the leading brands in golf - Titleist and FootJoy - has an exciting 12-month contract opportunity for a Customer Service Representative. **Job Summary**: Responsible for front line communication with our customers and consumers regarding all product, program and availability information. Assist Customer Service Supervisor with...

  • Customer Service Representative

    4 weeks ago

    Newmarket, Canada U-Haul Full time

    Location: 225 Harry Walker Pkwy S, Newmarket, Ontario L3Y8T3 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    3 weeks ago

    Newmarket, Canada U-Haul Full time

    Location: 225 Harry Walker Pkwy S, Newmarket, Ontario L3Y8T3 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Customer Service Representative

    1 month ago

    Newmarket, Canada Aleem Ravji Insurance and Financial Services Full time

    Customer Service Representative - Desjardins Insurance Agent Team MemberLocation: Barrie, ONType: Full TimePosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? Do you crave a meaningful career and embrace change? If you answered yes to these questions, working for a Desjardins Agent may be the career for...

  • Customer Service Representative

    3 weeks ago

    Newmarket, Canada Aleem Ravji Insurance and Financial Services Full time

    Customer Service Representative - Desjardins Insurance Agent Team MemberLocation: Barrie, ONType: Full TimePosition Overview:Are you outgoing and customer-focused? Do you enjoy working with the public? Do you crave a meaningful career and embrace change? If you answered yes to these questions, working for a Desjardins Agent may be the career for...

  • Customer Service Representative

    1 week ago

    Newmarket, Ontario, Canada The MEARIE Group Full time

    CUSTOMER SERVICE REPRESENTATIVE (TEMPORARY - 1 YEAR)JOB ID:FI-23-111Newmarket-Tay Power Distribution Ltd. (NT Power) delivers power with pride to almost 50,000 customers within the Town of Newmarket, Town of Midland and Tay Township. Headquartered in Newmarket, Ontario, NT Power has an additional office in Midland, Ontario, which is approximately one hour...

  • Customer Service Representative

    4 weeks ago

    Newmarket, Canada Wellwise Full time

    **All referred applicants must first be submitted through Workday by a current Loblaw Colleague.** **Location**: 17725 Yonge Street, Unit 5, Newmarket, Ontario, L3Y 7C1 Take ownership and find more ways to care about our local store owners in a career at Shoppers Drug Mart Central Office / Store Support. Provide great service, specific expertise and...

  • Insurance Customer Service Representative

    1 month ago

    Newmarket, Canada Dumitru Pitu - Desjardins Insurance Agent Full time

    Insurance Customer Service and Sales Representative - Desjardins Insurance Agent Team MemberLocation: Richmond HillType: Full Time/ Part TimePosition Overview:Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service and Sales Representative. We seek an energetic professional...

  • Customer Service Representative

    1 week ago

    Newmarket, Ontario, Canada Bingo World & Gaming Newmarket Full time

    Bingo World & Gaming offers our customers an exciting bingo and gaming experience. We are committed to providing a safe, clean environment and exceptional customer service.We are currently looking for Customer Service Representatives to join our dynamic team in Newmarket, ON.Skills required for this position include:Exceptional customer service and...

  • Customer Service Representative

    1 week ago

    Newmarket, Canada BMO Financial Group Full time

    16654 Yonge Street, Unit P1 Newmarket Ontario,L3X 2N8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    4 weeks ago

    Newmarket, Canada A&B Courier Full time

    We are looking for a full-time Customer Service Representative to join our team. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service via communication between operations, sales, and the customer. Key job tasks include: Receive...

  • Customer Service Representative

    1 day ago

    Newmarket, Canada A&B Courier Full time

    We are looking for a full-time Customer Service Representative to join our team. In this position you are a key member of our team, acting as the first point of contact for our company. You are responsible for providing the highest level of customer service via communication between operations, sales, and the customer. Key job tasks include: Receive...

  • Storage Customer Service Representative

    4 weeks ago

    Newmarket, Canada U-Haul Full time

    **Storage Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Storage Customer Service Representative. As a Storage Customer Service Representative, you will work as part of a support team to be the face of U-Haul Company’s exceptional service ensuring...

  • Customer Service Representative

    2 weeks ago

    Newmarket, Canada International Bottle Corp Full time

    **Make our Customer Operations team your best move ever** We’re looking for a reliable Customer Service Representative to join our team and assist with day-to-day customer service support of our customer base. **Why here?** International Bottle Corp is located in Newmarket, just 30 minutes north of Toronto. International Bottle Corp is a manufacturer of...

  • Customer Service Representative

    1 week ago

    Newmarket, Ontario, Canada The Travel Corporation (Canada) Full time

    ABOUT USWe are driven by service through PASSION, PEOPLE & PURPOSE. Family owned and run for over 100 years.TTC is a team with a shared goal of delivering exceptional travel experiences that make a positive difference. We are leading the way in responsible travel, enjoy sharing rich local experiences, and are dedicated to making sure travel is easy and...

  • Customer Service Representative

    3 weeks ago

    Newmarket, Canada Acushnet Canada Inc Full time

    Acushnet Canada Inc., home to the leading brands in golf - Titleist and FootJoy - has an exciting full-time opportunity for a Bilingual Customer Service Representative. **Job Summary**: Responsible for front line communication with our national accounts, customers and consumers regarding all product, program and availability information. Assist Customer...

  • Customer Service Representative

    3 weeks ago

    Newmarket, Canada Hi-Tech Seals Inc. Full time

    **Customer Service Representative** **Newmarket, ON** Do you enjoy helping customers get everything they need? Do you like being a master problem solver? Do you thrive in a collaborative environment? Founded in Edmonton, Alberta in 1990, Hi-Tech Seals is a leading Canadian seal, gasket, rubber and plastic component distribution and manufacturing company...

  • Customer Service Representative

    2 weeks ago

    Newmarket, Canada Spectrum Educational Supplies Limited Full time

    Spectrum is Canada’s leading manufacturer and distributor of educational resources and products including many exclusive lines. Our customers are teachers, schools and school districts, as well as Healthcare training facilities, such as Hospitals, EMS and Universities. For over 50 years we have earned a reputation of a leader within our markets and...

  • Customer Service Representative

    4 weeks ago

    Newmarket, Canada Billyard Insurance Group Full time

    Billyard Insurance Group Newmarket is looking for a Bilingual Mandarin & English speaking customer representative. - Customer related or sales experience is preferred. - Insurance related experience is preferred. - RIBO license is preferred - Strong communication skill is preferred. **Job Type**: Permanent **Salary**: $15.50-$20.00 per...

  • Bilingual Customer Service Representative

    2 weeks ago

    Newmarket, Canada Bill Gosling Outsourcing Full time

    Amazing organizations don't just happen! Vision, strategy and innovation come to life through execution. Help create the future of our growing company, where our diverse talent and culture provide the competitive advantage to help Bill Gosling Outsourcing and its flock win big. We are currently hiring **Customer Service Representatives** to add to our...