Pcvrs Quality Assurance Coordinator

2 weeks ago

Montréal, Canada Physiothérapie Universelle Full time

**Quality Assurance Coordinator - Lifemark Health Group**

**Status**:Permanent Full-time

**Location**: Remote; Work from home (Quebec)

Are you a healthcare professional looking for a change? Lifemark Health Group is seeking a healthcare professional to work as a Quality Assurance Coordinator. This is a remote position with potential for in-person meetings on a monthly or quarterly basis. This is an opportunity to be a member of an exciting and truly interdisciplinary care network, supporting the assessment and treatment of Canadian Veterans with diverse rehabilitation needs in Canada Lifemark Health Group delivers care to Canadian Veterans and their families through Partners in Canadian Veterans Rehabilitation Services (PCVRS).

**Partners in Canadian Veterans Rehabilitation Services (PCVRS)** provides comprehensive rehabilitation focused assessment and intervention for Canadian Veterans who are experiencing barriers transitioning to life after service due to service related injuries or illness. Using a biopsychosocialspiritual approach, the assessment and intervention services are performed by an interdisciplinary team of clinicians with expertise in the management of complex conditions such as chronic pain, persistent symptoms following head injury, MSK injuries, often with comorbid mental illness with presenting psychosocial barriers to recovery.

Meet **PCVRS**:
Partners in Canadian Veterans Rehabilitation Services (PCVRS) is the new national provider of the RSVP Program on behalf of Veterans Affairs Canada. Our mission is to provide Veterans and their families with best-in-class rehabilitation service based on compassionate care, dignity and respect in support of health and well-being and full partnership at home, in the community and at work. The PCVRS network includes a national roster of rehabilitation professionals and organizations across the country.

We are actively recruiting Quality Assurance Coordinators who are responsible for facilitating exceptional written communication to our customers and supporting best practices with clinical team members.

To excel in this role, you rely on your healthcare background to offer guidance to clinical staff. You have a passion for supporting the delivery of high quality services, accomplished through ensuring all written communication to customers reflects a professional, well-documented recommendations and outcomes, supported by clinical findings.

You are highly organized with meticulous attention to detail, analytical in your thinking, and possess exceptional problem solving skills. Superior verbal and written communication skills are required, framed with a solid knowledge and appreciation for the requirements of third party funders.

**Responsibilities include**:

- Timely review of clinical reports and forms for quality, continuity, consistency and clinical outcome
- Ensuring reports are consistent with legislative requirements and customer standards
- Liaise with clinicians across region to discuss reports, provide guidance and feedback as required
- Timely completion of administrative tasks within web-based systems to allow for tracking and ultimately submission of quality reporting
- Communicate with administrative teams on clinical triage for referrals, as applicable - Assist clinical staff on formulation of recommendations, delivery of program standards
- Maintain accurate records utilizing web-based tracking systems to monitor key performance indicators

**Qualifications**:

- 2+ years of experience in the rehabilitation industry
- University degree in a relevant healthcare domain
- Clinical/rehabilitation experience delivery interdisciplinary care, conducting FCEs, clinical physical medicine or mental health evaluations considered an asset
- Experience with military culture and Canadian Veterans is an asset
- Bilingual (French / English) is an asset
- Basic working knowledge of relevant legislation as it relates to regulated health professionals and Veterans Affairs Canada
- Solid working knowledge of MS Word and the ability to learn and navigate new systems

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