Case Manager, Central Triage Mental Health

3 weeks ago

Mississauga, Canada Trillium Health Partners Full time

**Job Description**:
**Position**:Case Manager-Central Triage

**Dept**:Mental Health Services
**Posting ID**:2023-33029

**Role Level**: Allied Health, AH09.1 -$32.84 to $44.01

**Status**:Permanent Full-Time(1)

**Site**:Credit Valley Hospital

**Shift**:Days,7.5 hours per day

**Posted**: May 11,2023

**Internal Deadline**:May 18,2023

__________________________________________________

Trillium Health Partners (THP) is one of the largest community-based acute care facilities in Canada. Comprised of the Credit Valley Hospital, the Mississauga Hospital, the Queensway Health Centre, and the Reactivation Center at Humber. Trillium Health Partners serves the growing and diverse populations of Mississauga, West Toronto and surrounding communities and is a teaching hospital affiliated with the University of Toronto.

Our Mission**:A New Kind of Health Care for a Healthier Community**

Our Values**:Compassion, Excellence, Courage**

Our Goals**:Quality, Access, Sustainability**

Our Enablers**:People, Education, Innovation, Research**

**Position Overview**:
The Mental Health Clinician position will be embedded in the Mental Health Ambulatory platform, responsible for the review, assessment, and acceptance or rerouting of all internal referrals to the Mental Health Ambulatory program.

This position supports a collaborative, multidisciplinary approach aimed to direct patients to the right care, at the right place, at the right time. Utilizing evidence based, standardized strategies and assessments, this Clinician role promotes a transparent, equitable and accessible process for all patients, physicians and clinicians.

This individual supports the patient journey through face-to-face and/or telephone interviews, while also gathering information necessary to direct the referral to the program which best meets the current needs of the patient.

**Position Summary**:

- Provide intake assessment and support patients referred, living in the catchment area.
- Screen, enroll and orient new patients to THPs Mental Health Ambulatory Program.
- Provide information and supportive services to other referring agents, and liaise closely with other service providers to ensure optimum delivery of services.
- Matching patients to appropriate resources utilizing standardized assessments, service criteria, established standards, and clinical judgment
- Follow-up with individuals and referrers as required to ensure timely and appropriate system navigation

**Qualifications**:

- Bachelors Degree or Community College degree in a health related discipline
- Registration with a recognized college
- Experience reviewing, triaging and directing referrals in a healthcare or community setting
- A second language (Cantonese, Farsi, Italian, Korean, Mandarin, Punjabi, Russian, Tamil, Urdu) reflecting the local community is preferred.
- Ability to multi-task, with excellent organizational skills.
- Broad knowledge of THPs Mental Health Ambulatory Programs, as well, external programs and services within Mississauga.
- Excellent interpersonal skills, including problem solving and conflict resolutions skills.
- Strong written and verbal communication skills.
- Comprehensive knowledge of mental health, addictions, and trauma related conditions.

**To pursue this career opportunity, please visit our website**:
Where these factors are relatively equal seniority shall govern providing the successful applicant.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code Trillium Health Partners will provide accommodations throughout the recruitment and selection process to applicants with disabilities. If selected to participate in the recruitment and selection process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.

Trillium Health Partners is identified under the French Language Services Act.

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