Receptionist/dispatcher (Part-time)
3 weeks ago
Under the direction of the Manager, Animal Services, or designate, the Receptionist/Dispatcher will assist in the provision of a broad range of animal welfare programs, best practices and protocols that form part of the animal welfare mandate of The Humane Society. The Receptionist/Dispatcher will take-on departmental functions that ensure the health and well-being of the animals that come under the care of The Humane Society.
Responsibilities include best efforts to inform and guide customers and the public on animal welfare issues, The Humane Society policies, City and Provincial laws in regards to animals, and guide adopters through the adoption process, offering exceptional customer service, and other assignments as required.
A strong understanding of animal protection laws and animal welfare issues is important.
**PRINCIPLE ACCOUNTABILITIES**:
- Take direction from the Manager, Animal Services or designate while demonstrating a commitment to achieving departmental goals.
- Work closely and correspond regularly with the Manager, Animal Services and fellow team members regarding departmental needs and activity, providing relevant updates on a regular basis to the Manager, Animal Services, or designate.
- Answer incoming telephone calls, respond to the general questions as well as taking and recording complaints pertaining to animal cruelty and by-law enforcement.
- Dispatching of calls to Officers.
- Redirection of inquiries to proper person or department.
- Responsible for daily cash flow.
- Provide customer service regarding adoption, intake, and complaints.
- Keep accurate departmental records, maintaining their confidentiality, and assist with departmental paperwork as required.
- Perform other duties as required to improve the function of the Reception/Office area, and the Centre.
**POSITION REQUIREMENTS**:
The following are general descriptions of some of the requirements necessary to carry out the duties and responsibilities of this position. The Receptionist/Dispatcher must have the following skills, among others:
- High School Diploma or equivalent.
- Ability to build and foster effective relationships with staff, volunteers, customers, partners, sponsors, community groups etc.
- Strong sense of teamwork and collaboration, with the ability to foster the same amongst others.
- Interpersonal skills to deal with multiple and differing behaviours of fellow staff, customers and other organizational contacts.
- Must treat animals humanely, with compassion and concern both on and off the job.
- Ability to function effectively under stressful and ambiguous circumstances and accept direction.
- Organizational skills in order to meet time demands and multiple duties.
- Ability to manage multiple and sometimes conflicting priorities and deliver timely results.
- Expected to work weekends to meet Centre requirements.
- Computer literacy - Microsoft Windows and Word, customized Humane Society programs and basic knowledge of typical office equipment.
**HOW TO APPLY**:
**Job Types**: Part-time, Permanent
**Salary**: $16.50 per hour
**Benefits**:
- Employee assistance program
Schedule:
- 8 hour shift
COVID-19 considerations:
We continue to follow all guidelines as directed by the Government of Ontario and public health departments.
Ability to commute/relocate:
- Kitchener, ON: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Front desk: 1 year (preferred)
- Administrative experience: 1 year (preferred)
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