Fire Service Supervisor

5 months ago

Ottawa, Canada Chubb Full time

**Company Description**
**_
The Chubb Fire & Security Difference..._**
- _ Service Excellence_
- _ Technology leadership_
- _ Focus on Quality_
- _ National Coverage_
- _ Single Point of Contact_
- _ A Name You Can Trust_

Chubb Fire & Security provides an unparalleled portfolio of security and life safety solutions to Canadian institutions, businesses and residences. We deliver advanced solutions to many of the most demanding security and life safety requirements across the country. Our coast-to-coast coverage is provided through a team of experts sharing a common focus on service excellence. Our proven capabilities yield the ultimate in peace of mind to those that we serve.

**_ Role Summary:_**

Our Ottawa Branch is currently recruiting a Fire Service Supervisor to oversee the branch operations, drive process improvements and deliver superior customer service.
- Oversee and provide leadership, mentorship, supervision and training to technicians, as well as service and support staff.
- Perform site visits to assist and support Technicians.
- Review reports to ensure accuracy.
- Implement MFA (Market Feedback Analysis) processes, meet with customers to mitigate and resolve concerns and increase customer satisfaction.
- Ensure Technicians are scheduled effectively and working efficiently to achieve revenue and margin targets.
- Foster TEAM working relationships.
- Provide leadership and support in maintaining EH&S policies, documentation, along with conducting audits and training.
- Perform inspections of company vehicles and inventory levels.
- Assist in managing Work-In-Progress (WIP) reports, including but not limited to Job Status and approving & reconciling of purchase orders for third party suppliers

**Qualifications**
- 3+ years of experience in the Fire industry
- Previous supervisor/leadership experience will be an asset
- CFAA Certification preferred
- Working knowledge of codes applicable to the provincial standard including Fire codes, electrical codes, building codes, and applicable CAN/ULC and NFPA standards desired
- Post-Secondary diploma or degree in building systems, electronic technology, or equivalent knowledge/ work experience an asset
- Proficient computer skills (Office 365, Cloud, & other web-based app usage basics)
- Basic understanding of WIP reporting and Project financials
- Must have a valid driver’s license with a good driving record

**Additional Information**
**_
- Ability to work with mínimal supervision/self-motivated and has a desire to work on a winning team
- Strong interpersonal skills and effective at building relationships - with a strong client service orientation
- Adaptable to changing environments
- Highly organized and able to work under pressure
- Excellent communication skills with an ability to convey a message in an organized, clear and effective manner
- Goes beyond job requirements to seek opportunities and generate ideas for improvements

**_ Our offerings include_**
- Competitive compensation and benefit package
- RRSP matching
- Employee Discounts
- Learning and Development opportunities
- Reward and Recognition Program
- A culture of performance & accountability
- A supportive and positive team environment

**_ Background Check Requirements:_**
- Criminal Background Check
- Reference Check

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

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