Banquet Server

2 months ago

Edmonton, Canada Nova Hotels Full time

We are looking for part-time and/or full-time (dependant on business volumens) Banquet Servers to add to our team.

**Primary Functions**

Reporting to the F&B Manager, the Banquet Server will provide genuine hospitality to our guests by delivering quality food and beverages in an efficient and consistent manner, while maintaining a positive and cooperative attitude and a SMILE.

The Banquets Server is required to maintain a flexible schedule and be available to work shifts including days, evenings, weekends, and holidays.

**Responsibilities and Essential Duties, including but not limited to**:

- Follows all established and future Food & Beverage Standard Operating Procedures
- Knowledgeable about the function and the menu being offered
- Assists with the planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee breaks, luncheons, dinners, cocktail receptions, galas, etc.
- Promoting a "No Problem Service" environment
- Stays in constant contact with the host to ensure everything runs seamlessly
- Supervises service throughout the function to ensure quality service and product quality
- Is energetic and enthusiastic; enjoys customer service and working with the public
- Will be required to physically work the floor at events
- Perform well under pressure in a fast paced and sometimes challenging environment
- Checks banquet event rooms in advance of functions to ensure departmental standards are being followed
- Report defects/repairs needed to the maintenance department
- Maintains effective communications with other hotel departments to relate clients’ needs/requirements
- Conducts site inspections for prospective clients, when necessary
- Checks quality and delivery of catering services prior to their release
- Communicates with the Lounge and Restaurant and assists when required
- Oversees the Restaurant and Lounge in the absence of other Supervisors
- Adheres to all Nova Hotels standards, including Hygiene, Health and Safety, and Guest Interactions.
- Other projects/duties as assigned.

**Education and Salary**:

- Must be able to legally work in Canada
- Must speak fluent English
- Valid ProServe Certification
- Previous Food & Beverage serving experience needed
- No formal education required

**Job Specifications and Skills**

:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**Interpersonal Skills**: High energy, positive and friendly. Focuses on solving conflict, maintains confidentiality; Actively listens to others without interrupting or distractions; Maintains a positive attitude even in negative situations; Remains open to others' ideas and tries new things. Versatile, able to work under stressful situations. Must be able to work well under pressure. Takes pride in a job well done.

**Teamwork**: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed. Able to work in a diverse work environment.

**Quality Management**: Looks for ways to improve and promote quality; Demonstrates accuracy, consistency and thoroughness. Must have attention to detail.

**Cost Consciousness**: Conserves organizational resources.

**Ethics**: Treats people with respect; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

**Organizational Support**: Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

**Planning/Organizing**: Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources

**Professionalism**: Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

**Safety and Security**: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

**Attendance/Punctuality**: Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

**Dependability**: Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; to required hours of work when necessary to reach goals. Flexible to work a variety of shifts.

**Initiative**:Asks for and offers help when needed.

**Innovation**: Generates suggestions for improving work.

**Language and Communication Skills**: Ability to read, write, and comprehend simple instructions, short correspondence, and

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