Customer Care Technician

1 month ago


Metro Vancouver Regional District, Canada Marcon Full time

**This job will be posted until 4:00 pm on Monday, November 11, 2023**

**About Us**

Marcon Construction is a trusted name in the construction community. If a project needs building, we can do it, and chances are we have. Low-rises, high-rises, townhomes, retail centres, industrial parks—we’ve built them all, and partnered with well-known and highly regarded developers to complete each project. With every building our clients’ priorities come first, ensuring each development is completed on time and with Marcon quality built in. None of this is possible without a hardworking team, working together, to make it all happen.

**About the Role**
- Schedule and attend service appointments for files that have been assigned by the Service Manager;
- Maintain, update and close service files in a timely manner through Marcon’s online Customer Care Program;
- Perform related service work as required;
- Correspond and follow up with trades on service files as required;
- Complete and sign a Marcon Purchase Order for any trade work orders or purchases (upon pre-approval by Service Manager);
- Maintain a daily log of time spent on activities for accurate data collection;
- Complete detailed inspection reports for any common area issues that are identified:

- Ensure proper care and maintenance of Marcon equipment and tools;
- Regular communication with Service Manager to ensure service files are promptly responded to.

**About You**
- Considerable knowledge of residential and concrete construction required;
- Considerable knowledge of the standard practices, methods, materials, and tools for carpentry, millwork, drywall and painting trades preferred;
- Knowledge of the occupational hazards and safety precautions of the trade;
- Excellent time management and problem-solving skills;
- Professional and courteous rapport with customers and trades;
- Flexibility and positive attitude;
- Detail oriented;
- May be required to work O/T or weekends from time to time.

**What We Offer**
- Full-time, long-term employment
- Excellent group benefits and RSP after 3 months
- Personal and professional development opportunities
- Dynamic fun work environment and company wide social events
- Competitive pay rates

If you are an enthusiastic, reliable and hard-working individual who is interested in being a part of our team, then we want to hear from you



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