UX Writer Ii

7 months ago

Toronto, Canada Wayfair Full time

**Who We Are**

The UX Writing team at Wayfair is central to the company's commitment to offering an intuitive shopping experience for all our customers. This role falls under the umbrella of the Global Experience Design (GXD) community at Wayfair, which encompasses Product Design, User Research, and UX Writing. Together, we steer Wayfair's vision of becoming the go-to destination for home essentials, ensuring that everyone feels at home, no matter where they are. Join a cohesive unit that celebrates knowledge-sharing, inclusivity, and growth.

Dive deeper into the world of Wayfair’s GXD community through our Wayfair Design Blog. This dynamic team is spearheaded by Katie James and Simone Orlowski.

**What You’ll Do**
- Execute on deliverables like competitive research, content audits, content models, and content matrices
- Write clear, compelling messaging and drive the strategy for new feature development
- Ensure consistent messaging across platforms (app, mobile web, desktop)
- Carry the Wayfair brand voice through multiple channels, while driving product-specific tone and style standards
- Work cross-functionally with product designers (UX/UI), product managers, engineers, and marketers, working collaboratively to make the customer journey as user-friendly as possible Demonstrate a strong understanding of how customers interact with our product, and use data to determine how to solve customer problems
- and make our messaging even more compelling

**What You’ll Need**
- A bachelor’s degree in English, journalism, library science, communications, marketing, or a related field
- 3+ years of professional content strategy or copywriting experience for consumers and consumer brands (e-commerce experience is a big plus)
- A portfolio that demonstrates strong writing and conversation-mapping skills, as well as a deep understanding of how to identify user problems
- Experience driving content strategy deliverables, such as content audits, inventories, and matrices
- A collaborative work style and the ability to think holistically—understanding how design and content strategy work together to provide customers with a consistent end-to-end message
- Strong multi-tasking, time-management, leadership, and organizational skills
- A motivated, self-starter attitude with demonstrated ability to push independent and team projects to completion

**Why You’ll Love Wayfair**
- Paid Holidays
- Paid Time Off
- Full Health Benefits (Medical, Dental, Vision, HSA/FSA)
- Life Insurance
- Tuition Reimbursement
- Disability Protection
- Global Wellbeing (Gym/Fitness discounts, Mental Health, Financial Health, Caregiver Services)
- Fertility Support
- Paid volunteer work
- 401K matching
- + more

Note: Please be able to provide 2-3+ examples and samples of your content writing work or a portfolio. We are looking for examples that demonstrate your content strategy and thinking process.

**Assistance for Individuals with Disabilities**

**Need Assistance?**
- **About Wayfair Inc.**
Wayfair is one of the world’s largest online destinations for the home. Whether you work in our global headquarters in Boston or Berlin, or in our warehouses or offices throughout the world, we’re reinventing the way people shop for their homes. Through our commitment to industry-leading technology and creative problem-solving, we are confident that Wayfair will be home to the most rewarding work of your career. If you’re looking for rapid growth, constant learning, and dynamic challenges, then you’ll find that amazing career opportunities are knocking.

No matter who you are, Wayfair is a place you can call home. We’re a community of innovators, risk-takers, and trailblazers who celebrate our differences, and know that our unique perspectives make us stronger, smarter, and well-positioned for success. We value and rely on the collective voices of our employees, customers, community, and suppliers to help guide us as we build a better Wayfair - and world - for all. Every voice, every perspective matters. That’s why we’re proud to be an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other legally protected characteristic.

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