Air Cargo Reservation and Customer Support

2 months ago


Mississauga, Canada Airline Network Services Full time

**Air Cargo Reservation and Customer Support Job Responsibilities and Duties**:

- Process bookings & reservations by entering shipment details in Airline’s booking system
- Document all booking information using applicable software
- Complete call logs and reports
- Enter and audit rates per shipment in reservation system
- Complete tasks accurately and timely
- Management and resolve customer complaints
- Identify and escalate issues to supervisors
- Research, identify, and resolve customer complaints using applicable software
- Provide product and service rate and other information to customers
- Research required information using available resources
- Recognize, document, and alert the management team of trends in customer calls
- Follow up customer calls where necessary
- Ability to consistently enhance your knowledge through regular online and face-to-face training
- Other duties as assigned

**Air Cargo Reservation and Customer Support Qualifications and Skills**
- High school diploma or equivalent
- **1-3 years of experience in Airfreight customer service**:

- Knowledge of customer service practices and principles
- Excellent data entry and typing skills
- Superior listening, verbal, and written communication skills
- Ability to handle stressful situation appropriately
- Ability to work different on weekends
- Experience in the air cargo industry required
- Additional language skills (such as Turkish) highly preferred
- **Airfreight, Airline/GSA, Freight Forwarding experience is required and must have**

**Company Profile**

Airline Network Services is one of the most successful General Cargo Sales Agents in North America. If you are searching for dynamic growth opportunities in the air cargo industry, then Airline Network Services is right place for you.

**Benefits**:

- Extended health care
- Paid time off
- RRSP match

Schedule:

- 8 hour shift
- Overtime

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- AirFreight, GSA or Freight Forwarding: 2 years (required)
- Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 2024-05-10
Expected start date: 2024-05-01


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