Member Service Support Representative

4 weeks ago


Winkler, Canada Access Credit Union Full time

**Member Service Support Representative**

**Permanent Part Time, Winkler**

**Starting salary - $19/hour**

**Why should you join our team?**

At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

**At Access Credit Union, our values are straightforward**:

- Do good
- Be better
- Own it
- Move forward

**What will you be doing?**

The Member Service Support Representative provides a superior member experience by greeting members, responding to inquiries and promoting the products and services of the credit union while providing administrative support to the various departments and/or branch.

**Key Responsibilities**:

- Greet members and potential members, responding to inquiries on basic credit union products and services.
- Responsible for member problems and resolutions wherever possible, referring more complex issues to the appropriate person or department.
- Refer members, in person or via telephone, to appropriate staff members and departments as necessary.
- Provide clerical support and assistance to the department or branch staff.
- Process all required reports and documentation efficiently and accurately ensuring deadlines are met.
- Coordinating resources and supplies to ensure Access standards are met

**What do you need?**
- Grade 12 diploma or equivalent
- Business Administration or other post-secondary education would be considered an asset
- Previous customer service experience
- Demonstrated desire to serve others in a friendly and professional manner
- Ability to identify and willingness to act upon sales and service opportunities
- Strong interpersonal and communication skills, both verbal and written
- Attention to detail with high degree of accuracy

**Are you ready to?**
- Be an ambassador for our brand, values and products
- Ensure things get done efficiently
- Go home each day feeling accomplished
- Challenge the status quo
- Build a career
- Continue learning

**We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.**

**Job Type**: Part-time

**Salary**: From $19.00 per hour

Schedule:

- Day shift

Work Location: In person

Application deadline: 2024-03-28



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