Customer Service Consultant
3 weeks ago
**Join Commissionaires**
Our focus is on our customers and our team members. As Canada’s only not-for-profit security company, over 90% of our revenues go directly back to our team members in wages, health & dental benefits, RRSP contributions, employee recognition programs, and more.
**Make a difference**
**Position Title**:Customer Service Consultant - Identification Services
**Location**: Commissionaires - Divisional Office - Victoria, BC
**Wage**:$21.00/hour plus RSP
**Section**: ID Services
**Hours**: 0800 to 1600, **as needed, including Saturdays****:
- excluding Stats (May be required to work outside these hours from time to time)
**JOB DESCRIPTION**:
- Engaging, welcoming and professional approach to customers
- Efficient delivery of all identification service offerings including; police clearances, fingerprinting, public works clearances, pardons and future new offerings.
- Liaises with various institutions and organizations relating to clearances and fingerprinting.
- Ensures the security, privacy and confidentiality of documents.
- Prepare documentation for invoicing and files
- Accurate care with related financial transactions
- Collaborates with ID services team and others at CVIY to provide an excellent customer service experience
- Brings ideas forward to help with continuous improvements and building business
- Other duties as assigned
**REQUIRED QUALIFICATIONS, KNOWLEDGE & COMPETENCIES**:
- Excellent verbal and written communication skills
- A passion for the customer experience
- A “can-do” attitude
- Respect for the criminal justice system and related requirements
- Proficiency with MS Office suite
- Will learn programs such as CPIC and Live Scan
- Valid BC Drivers license considered an asset
- Ability to prioritize, multi-task and work under pressure in a dynamic environment
- Eligible to obtain a Public Works Reliability Clearance
- Excellent organizational and time management skills
- Attentive to details and strong organizational skills
- Ability to problem solve
- Pass a criminal record check
- Proficiency in other languages considered an asset
**REWARDS**
- Competitive Base Salary
- RRSP contributions by Employer
- Group-life Insurance and Long-term Disability
- Health & Dental coverage
- BC Transit Pro Pass Program
- Paid sick, and vacation time
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