Customer Service Representative

3 weeks ago

Victoria, Canada Budget Car & Truck Rental Full time

**Customer Service Representative - Full-time Permanent**

**Job Description - Customer Service Representative**

**Reports to**:
Onsite Management Team

**Position Summary**

Devon Transport prides ourselves in provide efficient and friendly service to all of our customers for their car rental needs. The staff at this location are responsible for processing rental transactions, providing value-based recommendations of our products and services, basic administrative tasks, and communicating effectively all while upholding high standards of service.

**Position Responsibilities**
- Answering customer inquiries
- Quoting Rates effectively
- Opening Rental Agreements
- Closing Rental Agreements
- Ensuring customer satisfaction and solving customer service disruptions as needed
- Qualifying customer needs and making service based recommendations.
- Communicating policies and procedures effectively to customers.
- Continually learning best practices
- Engaging in training as required.
- Completing administrative tasks as directed by management.
- Identifying fleet needs for same day and upcoming days.

**Position Requirements**:

- Customer Service focused.
- Shift flexibility as needed to meet business demands.
- Punctual and accountable for shifts
- Willingness to learn.

**Qualifications and Experience**
- General communication with team members.
- General customer service.
- Vehicle knowledge considered an asset.
- Class 5 driver’s license.

**Knowledge, Skills, and Abilities**
- Excellent listening and communication skills.
- Flexibility and ability to adapt to changes.
- Work alone and in a team environment.

**Working Conditions**
- Schedule that includes weekends and holidays.
- 4 day work week, 10 hours per day with 3 days off each week.
- Ability to work inside an airport and follow airport security requirements.
- Ongoing training and feedback.

Pay: $19.50-$20.50 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 10 hour shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Weekends as needed

Supplemental pay types:

- Commission pay

Licence/Certification:

- BC Class 5 Drivers License or Better (preferred)

**Location**:

- Victoria, BC (preferred)

Work Location: In person

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