Technical Analyst 2

1 month ago

Kelowna, Canada FortisBC Full time

**Affiliation**: MoveUP

**Employment Status**: Full-Time Regular

**Salary**: $2,759.00 Bi-weekly

**Workplace Flexibility**: No

**Posting End Date**: Open until filled

We’re a Canadian-owned and BC-based energy company taking steps toward a lower-carbon energy future by providing renewable energy, natural gas and electricity to more than 1.2 million customers.

We’re looking for new talent to join us as we transform BC’s energy future. Our diverse team of more than 2,600 employees is committed to a safe and inclusive culture where each of us can connect, belong and grow. Join us and let’s work together for a better BC. Position Overview
As a Technical Analyst at FortisBC, this position is responsible for providing technical support to the end users at FortisBC. This includes, but is not limited to, desktop computing, mobile computing, communications, end-user support, printing devices, network infrastructure and server storage, data centre equipment. Responsibilities
Performs all of the duties of a Technical Analyst 1 plus the following (e.g. specific duties of the job):
Provide frontline and advanced technical support to our end users
Administers and completes advanced technology requests
Performs departmental deskside/helpdesk functions including problem receiving, recording, and tracking.
Administers departmental software and hardware inventory records
Perform upgrades, installations, and preventive maintenance tasks
Respond to client calls and incident tickets for support
Researches advanced end user solutions for hardware and software
Administer Software licensing
Provide advanced support for mobile and smart devices
Repair computer software and/or hardware and arranges with external vendors to obtain
repairs and quotes when necessary.
Assist senior staff on various projects
Create device images and software packages for deployment
Set-up/deliver PC equipment, recycle of excess surplus equipment.
Processes quotes, arranges procurement and validates necessary hardware and software
Track work performed in problem management system, prepare progress reports, administer and maintain corporate workstation assets.
Maintain up-to-date knowledge of the company’s computer systems.
Administer multiple resources, task breakdown, and delegation and set milestones.
Estimate/execute a series of tasks required for a minor or intermediate project.
Provide intermediate support to the technical analyst 1
Some travel may be required Requirements
2 year Diploma in Computer or Electronics Technology, Computer Science or related field.
4 years’ experience related work experience.
Competence in the execution small projects

**Related work experience and a strong understanding of**:
current operating systems applicable to the job
imaging processes in a corporate environment
software deployment in a corporate environment
working knowledge of the server environment
Maintaining business contacts with suppliers, service reps and other businesses.
Windows Server based network environment including user maintenance, scheduling, printer configuration, remote connectivity, etc.
Advanced working knowledge of all peripherals and network attached devices including but not limited to printers, scanners, plotters, cameras, mobile, smart devices.
Valid Class 5 British Columbia Driver’s license. What you need to know:
Prior to the interview, Talent Acquisition will conduct a full employee general record review. This will include, but is not limited to: sick leave and attendance records, personnel file review and letters on file.
This role is covered under the FortisBC/MoveUP Collective Agreement.
Our engaging workplace offers a wide range of challenging opportunities, while being safe, inclusive and diverse. We offer a competitive salary and benefits package, while supporting life-long career development. We also encourage volunteerism and nourish the need to give back to your community.

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