Transition Director

4 weeks ago

Ottawa, Canada Serco North America Full time

Position Description:
**SUMMARY/PURPOSE**:
Provide full support and oversight on all areas of the contract and lead the Transition by supporting the teams and Program Director by:

- Developing and maintaining the Program Transition Strategy to align with the Program schedule and delivery approach; identify internal and external resources required to support transition plan.
- Lead external outreach to partner and potential subcontract organizations required for service delivery, in line with Social and Indigenous plans and targets, to support program transition activities.
- Assurance and approval of Serco Transition deliverables including: Strategy(s), Transition Plan(s), and Transition schedules as complete, appropriate and credible.
- Assurance and approval of all Serco program Transition deliverables and milestones are suitable and manage their approval through appropriate (Authority) governance forums.
- Manage and support the preparation and execution of Authority transition activities.
- To support the operational directors in the effective and efficient delivery of the service to the customer.
- Ensure the contract meet commitments on profitability, Service Level Agreements and Material Obligations.
- Ensure full compliance of the SMS and local policies/procedures and promote business continuity and continuous improvement within all teams on the contract.

**KEY RESPONSIBILITIES**:

- This role is key for the Leadership and future development of the contract, being the SME to the customers on Transition as well as supporting the Program Director.
- Complete and maintain the Program Transition Strategy to align with the Program schedules and delivery approach.
- Maintain tight financial controls and service standards combined with the continuous drive to achieve process improvement.
- Own the Transition plan and ensure all milestones are achieved both internally and with Partners.
- To develop, agree and support a robust strategy and annual plans for the contract to meet their contractual requirements and business targets.
- To develop an excellent relationship with the contract customer, to anticipate future needs and continue to deliver growth and value for money for the customer.
- Delivery of commitments to Serco in line with all Governance and the SMS.

**This is a “term” position. Your employment will commence upon completion of background checks and the agreed upon start date. The position is anticipated to last for a term up to (12) months with the possibility of an extension.**

**This position is open to contractors.**

Qualifications:
**EDUCATION /CERTIFICATIONS**:

- Qualified to degree level (Engineering or Business Administration) or equivalent experience and membership of appropriate professional body and/or forums.
- Qualified in formal Program Management methodologies (e.g. PMP).
- Must have worked in a highly competitive environment where service and quality of delivery are key elements of the business proposition.
- A proven track record of delivery, experience within facility or property management, but focussed on growth, delivery on projects, customer service levels and people development.

***

**KNOWLEDGE and EXPERENCE**
- 10 + years’ experience or practical knowledge of
- Property or Facility management
- large-scale technical services programme delivery - specifically transition between Service Suppliers that addresses the complexities of delivery that spans multiple but inter-related suppliers and technologies.
- Must have senior management/Director experience in a customer facing contract environment. You will be experienced in delivery of support services and able to demonstrate that you can lead and inspire your team and make an impact from day one

**SKILLS/Competencies (Interpersonal Communication, Financial, Managerial, Problem solving)**:

- Interpersonal communication requirements
- Ability to lead a step change in performance through operational improvement and strong leadership.
- Possesses a thorough understanding of the dynamics of a service.
- Excellent influencing skills and personal presence to make representation at the highest levels both externally and internally, formally, and informally, establishing confidence and respect both for the functions represented and as an individual.
- Financial or technical skills
- Ability to establish professional and rigorous account development work in conjunction with the rest of the SLT team to ensure the contract team are alert and proactive.
- Ability to deliver the contract in line with the commitment, including ad-hoc additional challenges.
- Ensure tight and effective financial management to achieve profit and cash targets
- Excellent commercial acumen and negotiation skills with a drive for outstanding customer service and high-performance culture
- Knowledge of ITIL / LEAN /AGILE principles
- Problem solving skills
- Good knowledge and practical experience of multi-perspective Transition state definition

  • Director of Transitional Housing

    3 weeks ago

    Ottawa, Canada CCI Ottawa Full time

    **About Us** The Catholic Centre for immigrants (CCI) has been serving refugees and immigrants for more than 65 years. CCI is a bridge between the 7,000 immigrants and refugees who come to Ottawa each year and the community. We provide programs and services to help newcomers settle and integrate. We also work in the community to promote the value of a...

  • Program Manager-transitional Housing- Multiple

    3 weeks ago

    Ottawa, Canada CCI Ottawa Full time

    **About Us** The Catholic Centre for immigrants (CCI) has been serving refugees and immigrants for more than 65 years. CCI is a bridge between the 7,000 immigrants and refugees who come to Ottawa each year and the community. We provide programs and services to help newcomers settle and integrate. We also work in the community to promote the value of a...

  • Canrea - Electricity Transition Hub Manager

    4 weeks ago

    Ottawa, Canada CanWEA Full time

    **Who We Are**: The Canadian Renewable Energy Association (CanREA) works to ensure that wind energy, solar energy and energy storage play a central role in transforming Canada’s energy mix, leveraging the synergies among these technologies to provide clean, flexible, and affordable energy solutions. We are an industry association representing close to 300...

  • Director, Growth and Transition Capital

    5 days ago

    Ottawa, Canada Business Development Bank of Canada Full time

    We are banking at another level. Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • DIRECTOR, GROWTH AND TRANSITION CAPITAL

    4 weeks ago

    Ottawa, Canada BDC Full time

    We are banking at another level.Choosing BDC as your employer means working in a healthy, inclusive, and skilled workplace that puts forward the best conditions to bring together unique teams where employees are empowered to act. It also means being at the centre of ambitious economic and financial projects to see further and to do things differently, to...

  • QPID Director of Operations

    1 day ago

    Ottawa, Ontario, Canada Engineering Society of Queen's University Full time

    OverviewThe Engineering Society of Queen's University is seeking a dedicated and experienced individual to serve as our General Director.DescriptionThe General Director oversees the functioning of the club, ensuring that all aspects are well-managed and efficient.ResponsibilitiesHiring and training the directorate team to ensure they are prepared for their...

  • Chief Executive Officer

    4 weeks ago

    Ottawa, Canada WTS International Full time

    Chief Executive Officer - Toronto Transit Commission About the TTC The Toronto Transit Commission (TTC), North America’s third largest transit system and one of its most dynamic, is widely recognized as one of the top places to work in the Greater Toronto Area (GTA). Founded in 1921, the TTC serves over 2.5 million trips per weekday and is the backbone...

  • QPID General Director

    2 days ago

    Ottawa, Canada Engineering Society of Queen's University Full time

    QPID is hiring for their General Director position! QPID's General Director oversees the functioning of the club, from hiring, to meetings, and ensuring policy adherence. The General Director is responsible for ensuring that QPID’s mandate as a whole is upheld. The General Director is responsible to first and foremost all QPID members, as well as to all of...

  • QPID General Director

    2 days ago

    Ottawa, Canada Engineering Society of Queen's University Full time

    QPID is hiring for their General Director position! QPID's General Director oversees the functioning of the club, from hiring, to meetings, and ensuring policy adherence. The General Director is responsible for ensuring that QPID’s mandate as a whole is upheld. The General Director is responsible to first and foremost all QPID members, as well as to all of...

  • Bilingual Case Manager

    3 weeks ago

    Ottawa, Canada YMCA of the National Capital Region Full time

    **Overview** The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages,...

  • Bilingual Case Manager

    3 weeks ago

    Ottawa, Canada YMCA of the National Capital Region Full time

    **Overview** The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages,...

  • System Director

    4 weeks ago

    Ottawa, Canada Aecon Concessions Full time

    Location: Toronto, ON, CA Operating Sector: Urban Transportation Solutions Position Title: System Director Come Build Your Career at Aecon! As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most impactful infrastructure projects of our...

  • Strategic Fighter Capability Transition Expert

    3 days ago

    Greater Ottawa Metropolitan Area, Canada Bevertec Full time

    Bevertec is seeking a highly skilled Senior Project Lead to support the Director Fighter Capability Transition (DFCT) in defining and monitoring the scope, deliverables, and implementation of ongoing Future Fighter Capability Project transitions to the F-35A fighter capability.The successful candidate will focus primarily on supporting the DFCT in...

  • Case Manager

    3 weeks ago

    Ottawa, Canada YMCA of the National Capital Region Full time

    **Overview** The YMCA is a charity that has been helping Canadians improve their lives since the first Y opened in 1851. Y programs are offered at more than 1,700 locations across Canada and help more than 2.25 million people annually become healthier in spirit, mind, and body. The YMCA of the National Capital Region proudly serves people of all ages,...

  • Director, Board of Directors

    3 weeks ago

    Ottawa, Canada Ottawa Salus Full time

    _* La version française suit. *_ **POSTING: DIRECTOR, BOARD OF DIRECTORS** **Ottawa Salus** Ottawa Salus has been an unwavering champion for people living with mental illness for over 45 years. We offer a first step in the recovery process - a stable home environment - including a transitional rehabilitation program, shared homes and independent living....

  • Project Estimation Director

    18 hours ago

    Ottawa, Ontario, Canada Moving2Canada Full time

    About the PositionMoving2Canada is seeking an experienced Project Estimation Director to lead our estimating team in Toronto. As a key member of our leadership team, you will be responsible for developing and implementing strategic plans to drive business growth and profitability.Key Responsibilities:Develop and implement estimating processes and procedures...

  • Chapter Director

    3 weeks ago

    Ottawa, Canada Shelter Movers of Toronto Full time

    **About Shelter Movers** Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in...

  • Chapter Director

    3 weeks ago

    Ottawa, Canada Shelter Movers Full time

    **About Shelter Movers** Shelter Movers is a national, volunteer-powered charitable organization providing moving and storage services at no cost to individuals and families fleeing abuse. We collaborate with local businesses and community agencies to support people, primarily women and children, as they transition to a life free of violence. Every year, in...

  • Director, Client Care, Home

    7 days ago

    Ottawa, Canada Carefor Health & Community Services Full time

    About us:Carefor is Eastern Ontario’s largest home care and community support services not-for-profit with over 1,400 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice...

  • Director, Client Care, Home

    7 days ago

    Ottawa, Canada Carefor Health & Community Services Full time

    About us:Carefor is Eastern Ontario’s largest home care and community support services not-for-profit with over 1,400 employees operating in Eastern Counties, Ottawa, and Pembroke-Renfrew County. The founding chapter of the Victorian Order of Nurses, Carefor has been helping seniors and people living with disabilities in Eastern Ontario live with choice...