Customer Service Representative Tier 2

3 months ago

Kuujjuaq, Canada Kativik Regional Government Full time

The Kativik Regional Government (KRG), a supramunicipal body with jurisdiction over the
territory of Québec located north of the 55th parallel, is looking for an energetic and motivated
individual to work in the capacity of:
**CUSTOMER SERVICE REPRESENTATIVE TIER 2**
(PERMANENT - FULL TIME POSITION)

Reporting to the Network Operations Coordinator and working closely with the other
employees of the Tamaani section, the Customer Service Representative Tier 2 assist the
Customer Service team and provide “level 2+” support on network related issues. The duties
and responsibilities of the Customer Service Representative Tier 2 are but not limited to**: -**

Monitor all network traffic segments and address potential issues stemming from

changing patterns;
- Assist Customer Service team and provide “level 2+” support on network related

issues;
- Assist customers with internet access, web streaming and web conferencing issues,
- Ensure proper documentation of all systems related to network activities and

infrastructure;
- Assist with the management of the Internet service billing system;
- Assist Tamaani Internet customers with web streaming and web conferencing
- Work with resources within KRG and/or with outside contractors as required;
- Advise the Senior Network Administrator, Coordinator and Assistant Director on major

issues, infrastructure changes and future requirements;
- Perform any other tasks as requested by the supervisor.

**REQUIREMENTS -**
College level diploma in technology or 2 years of experience in a related field is an

asset;** -**
Good oral and written communication skills in at least two (2) of the following

languages: Inuktitut, English, French;
- Prior experience working with wireless networking (both the software and physical

aspects of RF networking);
- Strong troubleshooting skills and the ability to resolve unforeseen network problems;
- Ability to transfer his/her knowledge to others;
- Strong focus on customer service-oriented personality;
- Good verbal and written communication skills;

**Place of work**:Kuujjuaq***
**Salary**: Minimum $44,712.86 and maximum $75,266.68 annually (Class 7).

**Benefits**:Cost-of-living differential: minimum $8 500 annually;
Food allowance: minimum $3 903 annually;
Annual leave trips: maximum of 3 per person annually
Simplified Pension Plan: 6% employer, 4% employee;
Group Insurance;
Vacation: 20 days/year;
Statutory Holidays: 20 days including 10 days during Christmas.

**Please send your resume and cover letter in English and French to**:
**Human Resources**
**Kativik Regional Government**
**P.O. Box 9**
**Kuujjuaq QC J0M 1C0**
**Fax: 819-964-2975**
- The KRG is an equal opportunity employer. In accordance with this and with the James Bay and Northern Québec Agreement, _

  • Post Office Assistant

    1 week ago

    Kuujjuaq, Canada Canada Post Corp Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Post Office Assistant. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesSales and Service: Sell postal products and services to businesses and individuals,...

  • Post Office Assistant

    2 weeks ago

    Kuujjuaq, Canada Canada Post Corp Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Post Office Assistant. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesSales and Service: Sell postal products and services to businesses and individuals,...

  • Post Office Assistant

    4 days ago

    Kuujjuaq, Canada Canada Post Corp Full time

    Job DescriptionCanada Post Corp is seeking a highly motivated and customer-focused individual to join our team as a Post Office Assistant. As a key member of our retail team, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Sales and Customer Service: Sell postal products and services to...

  • Post Office Assistant

    4 days ago

    Kuujjuaq, Canada Canada Post Corp Full time

    Job DescriptionCanada Post Corp is seeking a highly motivated and customer-focused individual to join our team as a Post Office Assistant. As a key member of our retail team, you will be responsible for providing exceptional customer service to our valued customers.Key Responsibilities:Sales and Customer Service: Sell postal products and services to...

  • Financial Services Representative

    3 months ago

    Kuujjuaq, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Client Service Representative 35h

    3 months ago

    Kuujjuaq, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Mechanic (2)

    4 months ago

    Kuujjuaq, Canada Kativik municipal housing bureau Full time

    Mechanic (2) status: Status: Permanent / Full time (40 hrs wkly) / Rotation 6-2 Departement: Departement: Maintenance Direct supervisor: Direct supervisor: Director Starting date: Starting date: To be determined Posting end date: Posting end date: Until the position is filled The Nunavik Housing Bureau (NHB) provides comfortable, safe and affordable...

  • Automotive Technician

    2 weeks ago

    Kuujjuaq, Canada Kativik municipal housing bureau Full time

    About the RoleThe Kativik Municipal Housing Bureau is seeking a skilled Automotive Technician (2) to join our team. As a key member of our maintenance department, you will be responsible for ensuring the reliability and safety of our fleet of vehicles.Key ResponsibilitiesPerform routine maintenance and repairs on vehicles, including safety inspections and...

  • Pivallianiq Agent

    1 week ago

    Kuujjuaq, Canada Kativik municipal housing bureau Full time

    About the RoleThe Kativik Municipal Housing Bureau is seeking a highly motivated and detail-oriented Pivallianiq Agent to join our Client Services team. As a Pivallianiq Agent, you will play a vital role in providing assistance to tenants, promoting healthy habits, and upholding the organization's mission and values.Key ResponsibilitiesAssist tenants in...

  • Pivallianiq Agent

    1 week ago

    Kuujjuaq, Canada Kativik municipal housing bureau Full time

    About the RoleThe Kativik Municipal Housing Bureau is seeking a highly motivated and detail-oriented Pivallianiq Agent to join our Client Services team. As a Pivallianiq Agent, you will play a vital role in providing assistance to tenants, promoting healthy habits, and upholding the organization's mission and values.Key ResponsibilitiesAssist tenants in...

  • Pivallianiq Agent

    2 weeks ago

    Kuujjuaq, Canada Kativik municipal housing bureau Full time

    About the RoleThe Kativik Municipal Housing Bureau is seeking a highly motivated and detail-oriented Pivallianiq Agent to join our Client Services team. As a key member of our team, you will play a vital role in providing assistance to tenants and upholding the organization's mission, goals, and values.Key ResponsibilitiesAssist tenants in maintaining their...

  • Chef de Service

    3 months ago

    Kuujjuaq, Canada Nunavik Regional Board of Health and Social Services Full time

    Poste cadre intermédiaire LIEU DE TRAVAIL : Kuujjuaq STATUT: Temps complet permanent (35 h/sem.) SUPÉRIEUR IMMÉDIAT: Coordonnatrice des services auxiliaires DÉBUT DE LA FONCTION: Dès que possible Le Centre de santé Tulattavik de L’Ungava est situé à Kuujjuaq. Il dispense l’ensemble des services de santé et services sociaux dans la partie est du...

  • Accounting Clerk

    3 months ago

    Kuujjuaq, Canada Kativik Regional Government Full time

    The Kativik Regional Government (KRG), who operates the Tamaani - Nunavik Wireless Internet Services, is looking for a dynamic and reliable person to work in the capacity of: **ACCOUNTING CLERK - TAMAANI INTERNET SERVICES** (PERMANENT, FULL-TIME POSITION) Reporting to the Coordinator of Tamaani Internet Services within the Administration Department, the...

  • Coordonnateur Des Services de Réadaptation de

    3 months ago

    Kuujjuaq, Canada Nunavik Regional Board of Health and Social Services Full time

    ( Poste cadre intermédiaire ) SUPÉRIEUR IMMÉDIAT: Directeur des services régionaux de réadaptation STATUT: Poste permanent à temps complet (35h/semaine) PORT D’ATTACHE : KUUJJUAQ DÉBUT DES FONCTIONS: Dès que possible Le Centre de santé Tulattavik de L’Ungava est situé à Kuujjuaq. Il dispense l’ensemble des services de santé et services...

  • Administrative Technician

    4 weeks ago

    Kuujjuaq, Canada Régie régionale de la santé et des services sociaux du Nunavik Full time

    _The Nunavik Regional Board of Health and Social Services (NRBHSS), incorporated under the James Bay and Northern Québec Agreement (section 15) as well as the Act respecting health services and social services, covers the entire territory located north of the 55th parallel. Its mission is to adapt health and social services programs to the population’s...

  • Retail Sales and Service Associate

    2 weeks ago

    Kuujjuaq, Canada Canada Post Corp Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Post Office Assistant. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesSales and Service: Sell postal products and services to businesses and individuals,...

  • Retail Sales and Service Associate

    1 week ago

    Kuujjuaq, Canada Canada Post Corp Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Post Office Assistant. As a key member of our retail team, you will be responsible for providing exceptional customer service and support to our customers.Key ResponsibilitiesSales and Service: Sell postal products and services to businesses and individuals,...

  • Social Services Specialist

    4 weeks ago

    kuujjuaq, Canada Cree Board of Health and Social Services of James Bay (CBHSSJB) Full time

    POSITION SUMMARYA dedicated individual responsible for the design, guidance, counseling, implementation, analysis, and evaluation of various social programs.KEY RESPONSIBILITIES:Under the supervision of the Awash coordinator, the Social Worker - Psychosocial Intake serves as the primary access point for psychosocial services. This role involves:1. Conducting...

  • Social Services Specialist

    4 weeks ago

    kuujjuaq, Canada Cree Board of Health and Social Services of James Bay (CBHSSJB) Full time

    POSITION SUMMARY:A dedicated individual responsible for the design, guidance, counseling, implementation, analysis, and evaluation of various social programs.KEY RESPONSIBILITIES:Under the supervision of the Awash coordinator, the Social Worker - Psychosocial Intake serves as the primary point of entry for psychosocial services. This role involves:1....

  • Client Services Coordinator

    1 week ago

    Kuujjuaq, Canada Kativik municipal housing bureau Full time

    About the RoleThe Kativik Municipal Housing Bureau is seeking a highly organized and detail-oriented Legal Technician Assistant to join our Client Services team. As a key member of our team, you will provide administrative support to our Housing Managers and assist with various tasks related to tenant services.Key ResponsibilitiesWelcoming tenants,...