Specialist, Lifeworks Learning Solutions

4 weeks ago

Toronto, Canada LifeWorks Full time

Build a meaningful career

At LifeWorks, we offer more than career opportunities, we provide career opportunities to make meaningful contributions to people’s lives. The extraordinary expertise of a more than 7,000-strong workforce is harnessed to support the employees and families of the organizations we serve. Our innovative programs have a lasting impact on the health, financial security and productivity of 24,000 workplaces.

LifeWorks is a leader in providing mental health and leadership training to organizations of all types and sizes. Our variety of learning covers areas from leading a balanced, healthy lifestyle to improving productivity at work, and even managing critical workplace incidents. Multiple learning formats and delivery options provide knowledge to your employees in the most convenient, effective way possible.

LifeWorks Learning Solutions are not a one-size-fits-all, cookie-cutter experience. Depending upon the format and curriculum needs of our client organizations, we will customize the learning opportunities that fit our customers needs today and as their businesses evolve. Learning content customization is available on a wide variety of topics to achieve specific goals and outcomes.

Summary

The Specialist, LifeWorks Learning Solutions is responsible for coordinating all seminars and workshops. The Specialist is accountable for overseeing incoming requests from intake through to follow-up after delivery, supports the LifeWorks Learning Solutions team in maintaining the facilitator network and providing support to the facilitators, coordinates all content for seminars and/or workshops, including collateral materials and PowerPoint presentations.

**Responsibilities**:

- Responds to requests for Wellness / Workshop sessions
- Sources and assigns appropriate facilitator for Wellness / Workshops sessions
- Initiates client contact to confirm details of request and enters all information into our client databases
- Coordinates and manages any unusual circumstances / requests for seminars
- Liaises with the Sales and Account Management team as needed
- Prepares service agreements for customers as appropriate
- Produces and prepares seminar/workshop materials when necessary
- Processes all facilitators’ invoices for work completed - sends to accounting and enters into client databases
- Follow-up with facilitators and/or clients as needed post delivery
- Refreshes materials, updates content, and customizes the curriculum as necessary
- Ensures English / French equivalent materials are produced in concert with content changes
- Identifies issues facilitators are experiencing
- Identifies gaps in facilitator and other related coverage and advises National International Recruitment of need
- Liaises with National and International Recruitment as needed to support recruitment efforts
- May conduct in-person or telephonic interviews as needed
- Evaluations reporting, etc.

Succeeding in the Specialist, LifeWorks Learning Solutions role will require the following core qualifications and skills:

- College or university undergrad degree preferred
- 1-2 years general work experience
- Work-health productivity experience ideal
- High attention to detail and strong organizational skills
- Strong written communication & listening skills
- Demonstrated customer focus and strong client service skills
- Action oriented, including ability to juggle high volume of requests
- Bilingual fluency in French and English is a significant asset

LI-JD2

LI-REMOTE

Where permitted by law, LifeWorks employees must be fully immunized to access a LifeWorks office or customer premises.

Fulfilling work that matters

LifeWorks is in the business of helping organizations help their people and in the process, we strive to elevate ours. We're always looking for talented professionals and strategic leaders looking to make a difference in the lives of the people we serve. We appreciate the interest of every applicant; however, we contact only those selected for an interview.

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