Product Owner, Service Now

5 days ago


Calgary, Canada TransAlta Corporation Full time

**WHO WE ARE**

“Energizing the Future.”

TransAlta owns, operates, and develops a diverse fleet of electrical generation assets in Canada, the United States, and Australia, providing municipalities, industries, and businesses with safe, low-cost, and reliable clean electricity. For over 111 years, TransAlta has been a responsible operator and proud community member where its employees work and live. We are committed to fostering a dynamic, productive, and safe work environment. Our employees contribute to a diverse, open, and transparent culture with clear accountabilities, strong leadership, and challenging opportunities for personal career growth.

**Our Commitment to Equity, Diversity, and Inclusion**

It is our collective mission to ensure that every single employee feels a sense of inclusion and belonging and can show up to work as their true authentic self. TransAlta is committed to hiring a diverse workforce including women, Indigenous Peoples, persons with disabilities, members of visible minorities, and members of the LGBTQ2+ community. TransAlta believes that diversity enhances the quality of its performance, is an essential element of effective corporate governance, and cultivates a strong workplace culture.

**ABOUT THE ROLE**

This is role is based in our new head office in Downtown Calgary.

**ABOUT THE ROLE**
- Collaborate with Business Relationship Managers (BRMs), key stakeholders, project leads, and IT leads to understand business objectives and translate them into ServiceNow delivery initiatives
- Develop and maintain a ServiceNow Platform strategy and roadmap in alignment with organizational goals and industry best practices
- Capture, refine, prioritize, and collaborate on feature design
- Deliver Agile Sprint retrospectives, ensuring business value delivered meets stakeholder expectations
- Stay current on ServiceNow product advancements and roadmaps
- Balance the implementation of new capabilities with prudent stewardship and technical debt management
- Take a business value-focused approach to backlog prioritization
- Produce and standardize IT reports and dashboards
- Develop and mature platform governance and standards
- Liaise between technical teams and business stakeholders to facilitate effective communication and understanding
- Collaborate with the Change Manager to implement strategies that ensure smooth adoption of new features and processes
- Provide training and documentation to optimize platform utilization
- Identify areas for continuous improvement through feedback, KPI, and metric reporting
- Evaluate and recommend ways to optimize the usage of entitled capabilities

**WHAT WE NEED FROM YOU**

To be successful in this role, we are looking for the following must-have qualifications and experience:

- 5+ years experience as a ServiceNow Product Owner or Technical Business Analyst focused on ITSM and ITOM
- Strong understanding of ITIL Framework as well as business analysis frameworks
- Superior communication skills
- ServiceNow certification such as Certified System Administrator (CSA) or Certified Implementation Specialist preferred
- Experience with Agile methodologies

**WHAT WE OFFER**

We offer our employees comprehensive and flexible benefits, competitive compensation, annual incentives, and a rewards program. To learn more about how we can _energize your future,_ check out our new Employee Experience Booklet.



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