Dealer Support Representative

**About Us**:
Founded in 1994, Blue Falls Manufacturing (“BFM”) is the proud producer of Arctic Spas® Hot Tubs and All Weather Pools. We are proud to be Canada’s largest hot tub dealer, providing the best product and service in the industry. BFM thrives on inspiration, innovative engineering, and employee dedication and experience. Our team is customer focused, delivering the highest level of service and product quality possible.

**Summary**:
Blue Falls Manufacturing (“BFM”) is urgently seeking a full-time Dealer Support Representative to join its Supply Chain and Logistics team at its corporate headquarters in Thorsby Alberta (4549 - 52 Street, T0C 2P0). We are looking for a highly organized individual who thrives under pressure and who can manage shifting priorities with relative ease.

We offer health and dental benefits after 90 days of employment, as well as RRSP matching after 180 days. At BFM there are numerous cross-training and developmental opportunities available; we promote from within when possible, and believe that the more you know, the more you grow

**Duties/Responsibilities**:

- Receive and process Dealers’ parts orders
- Communicate with Dealers; respond to any questions or concerns (i.e. product/shipping issues)
- Schedule outgoing product shipments
- Plan space on loads
- Organize between multiple dealers to put together full truckloads; occasionally ship LTL (Less-Than-Truckload)
- Track current shipments and maintain records of past shipments
- Process BOLs (Bills of Landing)
- Schedule incoming product; follow raw materials orders and track arrivals
- Coordinate internal loads (incoming and outgoing shipments resulting from intercompany orders/transfers - between Blue Falls Mfg. Canada and Blue Falls USA
- Continual coordination with Yard, Parts/Warehouse, Sales, Warranty, and Production

**Skills/Abilities**:

- Knowledgeable in customs and logistics
- Ability to readily learn company’s product line(s) and production schedule
- Highly organized with excellent time management skills
- Excellent communication and interpersonal skills; Service oriented and professional
- Strong listening and problem solving skills
- Excellent manual dexterity and computing proficiency
- Focused with attention to detail
- Team player; ability to coordinate with multiple departments and other company divisions
- Self-motivated and ability to work with limited supervision in a fast-paced, deadline-driven environment

**Computer Proficiency**:

- Familiarity with ERPs (Enterprise Resource Planning systems); Working knowledge of Business Central 2018 (“BC18”) considered an asset
- Internal inventory system - IA (Inside Arctic); cross reference with other company data sources
- Asana
- Proficiency in MS Applications, specifically Excel

**Experience**
- 1-3 years’ experience in an administrative support role within logistics/shipping/receiving
- 1-3 years’ customer service experience

**Qualifications**:

- High School Diploma
- Some training, education, or certification in supply chain and logistics considered an asset

**Work Environment/Conditions**:

- Monday to Friday, 7:30AM - 4:00PM
- Office setting

**Other**:

- Valid Driver’s License and reliable personal transportation to commute to and from work

**Salary**: $24.00-$27.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Thorsby, AB: reliably commute or plan to relocate before starting work (required)

Work Location: In person