Dispatcher

2 months ago

Ottawa, Canada Hansler industries Full time

Job Title: Dock & Doors, Dispatcher

Work Location: In person; Ottawa, Ontario

**Salary**: $50,000 - $60,000

**About US**
Hansler has been in business for over 60 years and as the industry leader we are constantly evolving and striving for continuous improvement.

Our Dock and Doors division specializes in a range of products, including Blue Giant. This brand is sure to meet all our customer’s dock system needs.

As Door System specialist, Hansler offers many avenues that guarantees customer satisfaction. This includes aftermarket repair solutions, safety compliant inspections, skilled technicians, preventative maintenance programs, and a large inventory of replacement parts on hand.

Being part of a greater Hansler network, we are your one-stop-shop for your material handling and forklift needs as well. With access to a magnitude of equipment and resources including New Sales, Used Sales, Rentals, Service, Parts, and Operator Training, we are here to build long lasting partnerships with our clients.

**The Opportunity**:
You are the first and last point of contact for all our service customers. You will gather and assess their needs and manage the repair process on their equipment. You will succeed in achieving 100% customer satisfaction by developing & building strong customer relationships and providing innovative solutions.

**Duties & Responsibilities**:

- Coordinate with customers, technicians, and appropriate vendors to ensure that all jobs are on schedule and within budget
- Dispatching technicians to sites
- Answer service calls in a timely manner
- Update dispatch board daily
- Promote value-added work that will improve customer’s overall satisfaction
- Prioritize multiple competing requests while maintaining a high level of service
- Additional Branch Admin duties as required

**Qualifications & Skills**:

- Experience in service/retail/transportation industry
- Strong customer service skills
- Strong computer skills, especially in Microsoft Suite (Outlook, Word, Excel)
- Strong organizational skills
- Multi-tasker
- Experience in a fast-paced industry
- Post-secondary education is considered an asset
- Docks & Doors experience is considered an asset
- Experience in a dispatch customer service role is considered an asset

**Why Join Hansler?**
At Hansler Industries, our employees enjoy:

- Work-life balance,
- Competitive wages
- Comprehensive benefits coverage
- Retirement pension plan
- Boot allowance
- Ongoing training and professional development
- Vast opportunities for growth and advancement within the company

**Benefits**:

- Dental care
- RRSP match
- Vision care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance

**Schedule**:

- Monday to Friday
- 8:00am to 4:30pm

**Ability to commute/relocate**:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**DISCLAIMER**
The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs. No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

**Salary**: $50,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are you legally authorized to work in Canada?

**Experience**:

- Dispatching: 1 year (preferred)
- Customer service: 1 year (required)

Work Location: In person

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