Business Process Consultant

3 weeks ago

Toronto, Canada St. Michael's Hospital Full time

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph’s Health Centre and St. Michael’s Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Business Process Consultant.

Unity Health Toronto is seeking an experienced Business Process Consultant (BPC) with our Hospital ERP System and EPR System (Billing) within Finance department. Reporting to the Manager/Director, Finance, the Business Process Consultant will be focused in supporting two key Projects (one leading another) and play a critical role as a trusted collaborator and champion responsible for planning, coordination, management and evaluation of ERP modules for example, Accounts Payable, Inventory Control, Asset Management, etc. including Revenue Cycle (EPR) improvement initiatives and related projects. The Business consultant is responsible to ensure successful implementation of projects, contributing to business cases for new projects and proposals through the realization of efficient workflows with the goal to optimize all business reprocess related to Research and Trust, Accounts Payable (including PO and Non PO payments, physician payments, employee expense reimbursements etc.), Accounts receivable (i.e. ERP Billing System including patient revenue, timely submission of claims, reduce outstanding Accounts Receivable, improve cash collections, etc.) and other Finance functions as assigned.

This role is responsible for managing and tracking issues from the new ERP (Project 1) and EPR new billing system (Project 2) and acts as the point of contact for stakeholders involved in issues resolution. The Business Process Consultant serves as a liaison between the several functions of Finance, Business Informatics, IT, and clinical operation teams performing administrative and cross-functional duties to prioritize conflicting priorities, provide status updates, identify and mitigate risks and facilitate timely resolution process. The Business Process Consultant will be also expected to provide ongoing education to staff as it relates to new or complex workflows.

The role is responsible for supporting all the matters as it relates to implementing upgrade to ERP system (moving from Cloud) and Accounts Receivable / Billing System (EPR system), this will include all functions of the accounts receivable and patient accounts, accounts payable, research and trust, including the documentation, review and updating policies and procedures, processes related to insurance and ministry guidelines and industry practices while facilitating the provision of outstanding service delivery and patient experience. As a member of the Corporate Project team this position will closely with Managers in Finance, especially Manager, Accounts Receivable and Patient Accounts, Manager, Accounts Payable and Manager, Research and Trust that administers services within the mandate and the scope of the department.

The roles will also be supporting building recommendations including harmonized processes across 3 sites, re-writing the Unity wide organization policies as it relates to the department, leading requirements documentation, engaging key stakeholders, recommending updated integrated processes, mapping processes with the focus on automation, identifying efficiencies and improving overall effectiveness, an integrated process and system that delivers a solution which meets the needs of all sites using standard scale while keeping it customized enough to adapt and deliver to unique needs at each site.

This will include actively participating in key discussions with vendor, engaging other hospitals that has implemented a similar solution and engaging key stakeholders within the organization. The BPC is expected to work collaboratively with Finance leaders, project team members, vendor representatives and engage senior leaders in key decision making. The system implementation and redesigning of all processes are to be developed in light of supporting the development of high-performance teams, ensuring the delivery of high quality service to client departments, patients and families. The BPC brings a high level of operational expertise and leadership skills to a diverse team. Collaboration with other departmental and hospital staff, medical staff and leaders is a key success factor for this role.

**Duties and Responsibilities**
- Act as key point of contact for accounts receivable, patient account, accounts payable, research and trust (Portfolio Programs) project related matters and concerns with the ability t

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