Business Transformation Consultant

4 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 35802

**Job Category**:Information & Technology

**Division & Section**:Technology Services, Architecture & Portfolio Delivery

**Work Location**:Metro Hall, 55 John Street, Toronto

**Job Type & Duration**:Full-time, Temporary (12 months) Vacancy

**Salary**:$93,500 - $119,274

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 18-Apr-2023 to 02-May-2023

As a Business Transformation Consultant within our Architecture & Portfolio Delivery - Enterprise Platforms Portfolio Delivery Section, you’ll play a key role in the design and development of innovative business and technology solutions to support the modernization and transformation of City services in the Enterprise Service Management space.

Having managed projects from the planning phase through to post-implementation support, you’re well prepared to collaborate with multiple groups to elicit requirements and translate needs and high-level technical specifications through agile user stories, documenting and analyzing business processes, business requirements, input costs and output levels, and conducting workflow analysis and business process modelling.

You will also ensure full documentation, including requirements definitions, cost estimations, environmental scans, process models and technology roadmaps in support of all stages (Concept, Definition, Planning, Execution, and Closing) of a project or initiative. Focused on quality and measurable results, you will conduct analyses to measure the effectiveness of technology solutions and service delivery methods and processes.

**Major Responsibilities**:

- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Conducts research into assigned area ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
- Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
- Prepares business cases, project charters, concept documentation, project plans and related materials that contribute to City initiatives and the effective use of Technology assets and services that will lead to service efficiencies and optimization of resources.
- Documents and analyzes business processes, business requirements, input costs and output levels and conducts workflow analysis and business process modelling.
- Provides documentation, including but not limited to requirements definitions, cost estimations, environmental scans, process models and technology roadmaps in support of all stages (Concept, Definition, Planning, Execution) of a project or initiative.
- Conducts analyses to measure the effectiveness of technology solutions and service delivery methods and processes.
- Evaluates and makes recommendations on alternative methods of delivering technology solutions.
- Designs or modifies business processes in accordance with the Business Process Model and Notation (BPMN) standard.
- Designs or modifies technology solutions for administering the delivery of service and tracking the cost and effectiveness of service delivery.
- Prepares reports to management supporting recommendations on changes in technology solutions, business methods and business processes including appropriate staffing levels and resource allocation.
- Documents or contributes to product visions, user cases, user case models and supplementary specifications including screen mock-ups, report mock-ups and business rules.
- Conducts studies on the feasibility of integrating technology and processes to deliver a range of support services.
- Identifies, analyzes, rationalizes and optimizes business processes, inputs and outputs at a detailed level by interviewing, documenting and facilitating business process review/re-engineering sessions with stakeholders.
- Initiates and conducts, in coordination with divisional business representatives, research and analysis on opportunities to employ emerging technologies and/or process redesign to effectively deliver City services.
- Identifies potential technology business integration opportunities through knowledge of industry trends and related divisional technology projects.
- Organizes, participates and conducts proof-of-concept initiatives with client stakeholders that will assist in the determination of adopting new technologies and processes.
- Provides support, in collaboration with the client community and with key inputs from all Technology sections, to a central library of concepts that will streamline capital business case creation and contribute to the overall Technology Portfolio.
- Contributes and builds a Business Transformation Centre of Excellence through ongoing interaction and sharing of best practices and standards with Business Analysts across all di

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