Bilingual Customer Service Representative

4 weeks ago

Greater Toronto Area, Canada BilingualSource Full time

**Are you organized and professional? Do you Speak FRENCH?**

**Are you experienced in Customer Service?**

**Do you want to have fun and be rewarded for hard work?**

Our client has gained a superior reputation for dedication to the Canadian market and seeks a dedicated and organized customer service representative who will continue to deliver world-class service to their existing customers.

**Key Role Responsibilities**:

- Respond to external and internal customer calls in a prompt and professional manner in order to ensure efficient and prompt dispatching of service requests, service calls and customer requests.
- Coordinate and track all emergency repairs, installations and replacement activities with service technicians and customer.
- Accurately enter service request details and relay details to appropriate service technician or customer.
- Develop and maintain excellent relationships with existing customers

**Required Experience**:

- 3 + years in customer service
- High School Education
- Excellent Communication skills in both English and French
- Problem solving skills
- Time Management skills
- Organizational skills
- Stress management skills
- Attention to detail

**A few reasons why it’s great to work for our client**:

- Industry leaders in their industry
- Excellent compensation package which includes 2weeks vacation to start and an RRSP package
- Monday to Friday 37 and half hour work week

THIS POSITION IS IDEAL FOR SOMEONE LIVING IN THE WEST END OF THE GTA. NO RELOCATION IS COVERED APPLICATIONS WILL ONLY BE RECEIVED FROM CANADIAN RESIDENTS.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$49,856.76 per year

**Benefits**:

- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site gym
- Paid time off
- RRSP match
- Vision care
- Wellness program

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Greater Toronto Area, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Customer service: 2 years (preferred)

Work Location: One location

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