Manager, Peel Youth Village

2 weeks ago

Mississauga, Canada Services and Housing In the Province Full time

Services and Housing In the Province (**SHIP**) is a Provincial leader in the broader public sector that builds strategic partnerships and programs that support the fundamental rights for Housing and Health Services throughout the Peel Region, Dufferin County, Region of Waterloo and surrounding areas.

Our commitment to increase quality of life through health services and housing supports that promote mental and physical health and wellness is at the forefront of every employee we hire. We value compassion, hope, inclusiveness, respect, and professionalism.

Our organization has supported the region for over 35 years and employs over 300 passionately engaged employees ranging from office administration, nurses, and service health specialists to housing specialists all dedicated to the community, clients, and families.

Reporting to the Director of Congregate Housing, the Manager of Peel Youth Village is responsible for providing leadership and oversight to 2 programs in Mississauga focused on support to the community.

The individual’s main responsibilities include hiring, motivating, and supporting staff/client’s wellbeing, establishing, reviewing, maintaining the program’s service delivery outcomes, and encouraging positive change/innovation in their teams.

They will be responsible for a large team of professionals (PT, FT, etc.) including a Supervisory Team in a 24/7 environment. The individual will ensure that strategic goals established and translated into practical action and relationships are maximized between clients, employees, and community partners.

**Duties and Responsibilities**:

- Provide oversight and ensures the success of transitional housing programs/community centres that incorporates a wraparound service delivery model
- Manage, direct, and support the daily activities of staff (attendance, client/staff safety, performance/deliverables, targets, etc.)
- Act as liaison among staff and other stakeholders to ensure that goals are achieved, processes are improved, and resolutions are provided
- Regularly monitor and improve service delivery targets, workloads, and outcomes
- Create an environment that promotes and encourages change and innovation
- Build and support a sustainable and productive relationship with staff, management, community, and clients
- Define and assess factors that have the potential to create risk
- Ensure staff follow organizational policies and procedures
- Participate in external committees and liaise with regional service providers as necessary
- Liaise with community supports and partners (i.e. mental health and addiction service providers, and family members) as required
- Understand and be able to integrate a philosophy of person-centred care
- Ensures high quality services and client, family, and staff safety
- Demonstrate a strong quality care and service delivery based on SHIP’s Vision, Mission and Values
- Ensure appropriate records are kept and make sure that statistical information is maintained as per agency standards
- Adhere to agency Health & Safety Program and the Client Safety Framework in the promotion of client safety
- Perform additional duties as required/delegated

**Qualifications**:

- Post-secondary education in Social Work, Social Services, Health Services, or equivalent
- 3+ years Supervising and/or Managing employees
- 5+ years Supporting at risk youth and/or the homeless population
- Demonstrated experience in project management, communication, leadership, crisis management
- Knowledge and commitment to the values of psychosocial rehabilitation and recovery oriented practices
- Knowledge of psychiatric symptomology, medication, and suicide assessment and intervention
- Expertise in collaboration with healthcare services
- Experience and sensitivity in dealing with members of different cultural and racial backgrounds, including visible and invisible dimensions of diversity
- Excellent verbal/written communication and interpersonal skills
- Strong analytical and organizational skills
- Demonstrated ability to work without direct supervision in a team environment
- Proficient in MS Suite (Word, Excel, Power Point and Outlook)
- A vehicle, valid driver’s license, and adequate insurance coverage
- Valid Certification in First Aid & CPR
- Training in ASIST and CPI

**Working Conditions and Physical Requirements**:

- Monday to Friday Schedule Shift (Day, Afternoons) with the requirement to work weekends based upon program circumstances, Excess/overtime hours may be required where required
- Able to sit for prolonged periods of time
- Able to answer and communicate telephone calls and general computer use
- Able to lift up to 20lbs (product, documents, etc.)
- Able to walk up/down stairs regularly (building inspections, site meetings, unit inspections, etc.)
- Vehicle travel to community sites, SHIP Locations as necessary

**Ship Values**:

- Compassion, Hope, Inclusive, Respect, Professional

**COVID-19 Considerations**
- As part of

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