Quality Control Technician

2 months ago

Ajax, Canada Aquam Corp Full time

Join our dynamic team as a Quality Control Technician & RMA Coordinator We're on the lookout for an exceptionally organized and detail-oriented individual to take the lead in ensuring our products meet and exceed the highest standards. As the mastermind behind Quality Control and Return

Merchandise Authorization processes, you'll be at the forefront of efficiently handling product returns, repairs, and replacements.

Your mission? To maintain top-notch product quality You'll be conducting inspections, running tests, and wielding your attention to detail to identify and conquer defects. It's not just a job - it's a vital role in the success of our manufacturing processes.

What's in it for you? The chance to be a key player in an exciting journey towards perfection. Strong communication skills are your superpower, and your ability to collaborate seamlessly with different departments will be the driving force behind streamlining our processes. Ready to make an impact?

**Responsibilities**:

- Manage the end-to-end RMA process, from the initial customer request to final resolution.
- Review and authorize RMAs in accordance with company policies and guidelines.
- Serve as the primary point of contact and communicate RMA status updates.
- Documentation: Maintain accurate and detailed records of all RMAs, including reasons for return, product conditions, and resolutions.
- Coordinate with customer service, logistics, and Account Managers and Shipping department to facilitate smooth RMA transactions.
- Conduct inspections of returned products to assess condition and ensure compliance with return policies.
- Generate regular reports on RMA trends, including reasons for returns, turnaround times, and customer satisfaction metrics.
- Identify opportunities for process optimization and work with relevant teams to implement improvements.
- Strive to enhance customer satisfaction by providing timely and effective resolution to RMA requests.
- Collaborate with vendors and suppliers to streamline RMA processes for products under warranty.
- Conduct thorough inspections and tests on incoming raw materials, in-process components, and finished products to ensure adherence to quality standards.
- Maintain accurate records of inspection and testing results, documenting any deviations or defects discovered during the quality control process.
- Ensure that products comply with regulatory standards, industry specifications, and internal quality control protocols.
- Regularly calibrate and maintain testing equipment to ensure accurate and reliable measurements.
- Collaborate with production and engineering teams to identify the root causes of defects and recommend corrective actions.
- Provide timely feedback to production teams regarding quality issues and work collaboratively to implement corrective measures.
- Implement effective sampling plans to representatively assess product quality.
- Generate regular reports on quality control metrics, highlighting areas for improvement and commendation.

**Qualifications**:

- Degree or equivalent in a relevant field (e.g., Quality Assurance, Engineering or related discipline)
- Proven experience as a Quality Control Technician in a manufacturing environment.
- Knowledge of quality control standards, procedures, and methodologies.
- Familiarity with testing equipment and tools used in quality control processes.
- Detail-oriented with strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a team-oriented environment.
- Understanding of regulatory requirements and industry standards.

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