Customer Service Representative

4 weeks ago

Ottawa, Canada City of Ottawa Full time

Requisition ID: 8397
Department: Transit Services Dept.
Service: Transit Customer Syst & Planning Service
Branch: Customer Service Branch
Employment Type: Multiple Full-time Temporary Positions
Work Hours: 35.00 /hours per week
Affiliation: ATU 1760
Salary Information: $48 708,66 - $69 094,48 annually (2023 rates of pay)
Location: Transit Service, 1500 St.Laurent
City: Ottawa, ON
Job Category: Administrative and Support Services
Application Close: 31/08/2023

**_Note: Various locations - ability to work effectively in a team environment within a 24/7 shift operation._**

**JOB SUMMARY**:
Transit Customer Service is responsible for delivering a broad range of program areas and services related to Marketing/Branding, Sponsorship/Advertising, Customer Service, Information, Fare Sales and Operations, Community Relations, and Internal Communications for OC Transpo, geared to providing excellence in customer service delivery to 100 million transit customers per year by means of conventional bus, para transit and rail operations.

You are responsible for providing transit (conventional and para) customer services, including:

- responding to customer enquiries, complaints and/or feedback and providing information through various channels, including but not limited to: telephone, in person, on-line (web, social media) and in writing
- processing financial transactions for fare instruments and other products/services
- receiving and processing transportation requests and registration for Para Transpo service

**EDUCATION AND EXPERIENCE**:
Completion of Grade 12

Minimum of 2 years of relevant experience in a customer service environment, providing service to the public by telephone, in person, in writing and electronically such as a call centre and/or counter service operations

**KNOWLEDGE**:

- Public transit system, procedures and policies, branch and departmental responsibilities
- Call-handling protocols / etiquette
- Problem-solving and customer service practices and strategies related to serving the public
- Fares/fare eligibility
- City cash handling procedures and policies, operation of a cash register, balancing cash and preparing daily deposits
- City of Ottawa geography, and transit routes and schedules
- Filing and information systems
- Knowledge of applicable health and safety legislation, including the rights & duties of workers

**COMPETENCIES, SKILLS AND ABILITIES**:

- Work independently and in a team setting
- High level of judgement, tact, diplomacy and problem-solving skills
- Organize, plan, multi-task and prioritize work
- Customer service sensitivity to meet diverse customer requirements
- Able to write detailed, concise and accurate descriptions of customer interactions including complaints
- Able to prepare written information including correspondence and reports in an organized, clear and concise manner
- Ability to listen, probe, and tactfully respond to client enquiries and complaints
- Excellent written and verbal communication and interpersonal skills
- Possess strong data entry, keyboarding and information retrieval skills
- Possess good presentation / public speaking skills
- Ability to read, interpret and explain operating rules / procedures, maps and timetables
- Able to account for and report sales revenue
- Possess a strong customer service orientation
- Flexible and adaptable to deal with shifting priorities
- Able to think logically, thoroughly, and be attentive to detail
- Able to work in a fast-paced, often stressful work environment
- Possess maturity, interpersonal skills and good judgement
- Able to display tact and courtesy, and to exercise discretion
- Good attendance and job performance record
- Able to work a variety of shifts covering a 24-7 operation, and willingness to work long hours, including evenings and weekends

**WHAT YOU NEED TO KNOW**
- Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

The City of Ottawa provides accommodation during all parts of the hiring process, upon request, to applicants with disabilities. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at 613-580-2424, extension 47411.

  • Customer Service Representative

    4 weeks ago

    Ottawa, Canada Advanced Business Interiors Full time

    For over 30 years **Advanced Business Interiors** has Made Space Work by providing quality new and remanufactured office furniture to the marketplace. We also provide a complete suite of integrated services including design, installation, storage and rental. We are looking for a **Customer Service Representative **to join our team! This is a full-time...

  • Customer Service Representative

    1 week ago

    Ottawa, Canada Myers Automotive Group Full time

    **Customer Service Representative**: The Myers Automotive Group is looking for energetic and motivated individuals to join our team. This is a part-time customer service position in our Business Development Centre working at least 20 hours a week. The representative will also be called in to cover when a full-time member is sick or scheduled off. The BDC...

  • Customer Service Representative

    1 week ago

    Ottawa, Canada Summit Marketing Solutions Full time

    We are all about the customer experience and ensuring they are always cared for at all costs. We are on a mission to find individuals who can create and deliver fantastic customer experiences. Our business is about making customers happy. That's all we do. Our Customer Service Representative team has helped companies build engaged, pleased, profitable...

  • Customer Service Representative

    3 days ago

    Ottawa, Canada Fix Network Full time

    **Fix Auto Kanata is looking for a Customer Service Representative!**: As a **Customer Service Representative**, you will act as brand ambassador and provide positive brand experience to all customers. The role as a Customer Service Representative is to ensure that the customer receives a legendary customer service experience. If you are a people person and...

  • Customer Service Representative

    4 days ago

    Ottawa, Canada Nordion Full time

    Reporting to the Manager Customer Service, the Customer Service Representative at Nordion is responsible for customer order management and ensuring the successful execution of all order deliverables. This role requires close collaboration with Customer Account Managers to meet business targets and provide exceptional customer service. The Customer Service...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada FASTSIGNS #513501 Full time

    FASTSIGNS #513501 is hiring for a Customer Service Representative to join our team! Benefits/Perks: - Competitive Pay - Paid Vacation and Holidays - Performance Bonus - Benefits - Medical and insurance - Ongoing Training Opportunities A Successful FASTSIGNS Customer Service Representative Will: - Be the initial contact with current as well as prospective...

  • Customer Service Representative

    1 week ago

    Ottawa, Canada U-Haul Full time

    **Location**: 383 Coventry Rd, Ottawa, Ontario K1K 2C5 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to...

  • Customer Service Representative

    1 week ago

    Ottawa, Canada Business Management Firm Full time

    We partner with small to medium-size brands and transform their communication and outreach methods with desirable target markets to increase their visibility, market share and revenue. Our dynamic and success-driven team is actively looking to onboard a Customer Service Representative to act as a trusted advisor on behalf of our clientele, ensuring ultimate...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada Orkin Canada Full time

    **What can you expect on a typical day as a Customer Service Representative?** ORKIN CANADA Customer Service Representatives are our brand ambassadors who complete a number of activities on a day-to-day basis. One thing is for sure, there is never a “typical” day with us, every day presents challenges our CSR's love to tackle. Your day may consist...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada Sparkle Ottawa Cleaning Inc. Full time

    **Sparkle Ottawa Cleaning Inc**.is seeking a customer representative to join our team. As a customer service representative you will play a crucial role in ensuring customer satisfaction by addressing their cleaning needs and providing efficient service. **Job at a Glance** - Manage inbound and outbound calls in a courteous, timely and professional...

  • Customer Service Representative

    2 weeks ago

    Ottawa, Canada Quality Life Services Inc. Full time

    Quality Life Services has one Customer Service position available in Ottawa. We're seeking a motivated, friendly and reliable representative to help facilitate a fast paced office, retail store and distribution company. Computer experience a definite asset! Quality Life Services, Inc. is a private and Canadian owned and operated company supplying primarily...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada Astra Agencies LTD Full time

    Work at an organization where you are highly valued for your contribution. We are currently staffing a nationwide organization for entry-level Customer Service Representatives. Customer service is the cornerstone of this business. Studies show that a good experience will inspire customer loyalty in 81% of customers, while 95% of customers who’ve had a...

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada Astra Agencies LTD Full time

    Work at an organization where you are highly valued for your contribution. We are currently staffing a nationwide organization for entry-level Customer Service Representatives. Customer service is the cornerstone of this business. Studies show that a good experience will inspire customer loyalty in 81% of customers, while 95% of customers who’ve had a...

  • Customer Service Representative

    4 weeks ago

    Ottawa, Canada La Compagnie Commonwealth Plywood Full time

    Commonwealth Plywood Distribution is a full-line distributor of woodworking materials offering a unique service for architects, designers, kitchen designers and cabinetmakers. Serving our customers since 1940, the relationship of trust we have with our customers and suppliers sets us apart from the competition. We're a small, dynamic team, with a positive...

  • Customer Service Representative

    3 days ago

    Ottawa, Canada U-Haul Full time

    **Location**: 383 Coventry Rd, Ottawa, Ontario K1K 2C5 Canada START TODAY, GET PAID TODAY! New hires eligible for BONUS! Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to...

  • Customer Service Representative

    3 days ago

    Ottawa, Canada Gillian Sims - Desjardins Insurance Agent Intern Full time

    **Customer Sevice Representative** - Desjardins Agent Team Member** Location: Ottawa West, ON Type: Full Time **Position Overview**: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a Desjardins Agent may be the career for you! **Responsibilities**: - Develop leads, schedule...

  • Customer Services Representative

    3 weeks ago

    Ottawa, Canada Natural Purity Full time

    As an industry leader in environmental solutions, Natural Purity is looking for Customer Service Representatives to join our team. The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers....

  • Customer Services Representative

    2 weeks ago

    Ottawa, Canada Natural Purity Full time

    As an industry leader in environmental solutions, Natural Purity is looking for Customer Service Representatives to join our team. The Customer Service Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers....

  • Customer Service Representative

    3 weeks ago

    Ottawa, Canada Waste Connections of Canada Full time

    Waste Connections of Canada is looking for a Customer Service Representative to join the team in Ottawa District. The **Customer Service** **Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve...

  • Customer Service Representative

    6 days ago

    Ottawa, Canada Waste Connections of Canada Full time

    Waste Connections of Canada is looking for a Customer Service Representative to join the team in Ottawa District. The **Customer Service Representative (CSR)** fields calls from customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections of Canada business, so they can resolve...