Marine Customer Service Crew

2 weeks ago

Toronto, Canada Toronto Harbour Nautical Centre Full time

Marine Customer Service Crew, or “Dock Staff”, are responsible for outside boat operations, customer service and boat check outs/check ins. They are required to be front-line customer service representatives to members and the public. Staff are required to know the fleet and best practices and will be provided with comprehensive training.

DUTIES

Role Overview
- Ensuring that boats and their operators are fully prepared for departure, so that customers may benefit from a safe and enjoyable boating experience
- Monitoring the fleet’s condition and reporting the necessary repairs to keep boats in operation and ready for use
- Taking steps to protect company assets from loss or damage, including boats, docks, facilities and other equipment

Operational Responsibilities
- Completing opening and closing procedures, which can include routine checks on boats and engines, and reporting to management daily
- Frequent communication with office staff to coordinate boats and customers
- Cleaning and fueling boats
- Rental sign-outs, which brief customers on the operation of their boat including pertinent safety and navigational information
- Positive, timely and considerate response to the requests of members, instructors, and other customers
- Assisting with small repairs and replacing sails; and assessing reported maintenance needs (training provided)
- Assistance with boat retrieval for customers requiring assistance while on the water (towing training provided)
- Ensuring that docks and facilities are kept clean and tidy
- Maintaining a professional appearance at all times while at work

Key Performance Indicators
- The Marine Customer Service Crew (Dock Staff) must provide exceptional customer service to all patrons. They must maintain a high level of commitment and dedication in their work performance, and ensure they are always working efficiently and effectively
- Key performance indicators include ensuring the fleet is clean and in good condition, effectively communicating with the office and dock team, able to take direction well, and providing a high level of service and support to customers

Skills & Requirements

Essential Criteria
- Experience with basic boat operation
- Able to multitask, prioritize, and manage time effectively
- Strong communication and customer service skills
- Able to follow standard procedures as set out by management
- Demonstrates initiative and the ability to solve problems
- PCOC required - we will provide training if needed
- Toronto Harbour License required - we will provide training if needed
- Basic swimming skills

Desirable Criteria
- Experience operating a wide variety of sail and powerboats
- Knowledge and understanding of sailing terminology
- Knowledge of boat and/or engine maintenance and repair
- Certification in first aid and/or lifesaving
- Prior completion of a workplace safety training program or safety course

Efforts

**Job Types**: Full-time, Part-time, Seasonal
Contract length: 6 months

Expected hours: 16 - 40 per week

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend
- Monday to Friday
- Morning shift
- Night shift

Supplemental pay types:

- Overtime pay

**Education**:

- Secondary School (preferred)

Work Location: In person

Application deadline: 2024-05-10
Expected start date: 2024-05-13

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