IT Systems Analyst

2 weeks ago


Burlington, Canada Pink Elephant Inc Full time

**About us**

Pink Elephant Inc is a small business in TECHNOLOGY_INFORMATION in Burlington, ON L7L 6M1. We are professional, agile, and our goal is to We lead the way as a premier global corporate training, consulting, and conference service provider. We’re proud of our pioneering and innovative spirit, spearheading many revolutionary education programs since our inception over 40 years ago.

**KEY RESULT AREAS**

**Systems Analysis, Maintenance, and Systems Support 65%**
- Research, evaluate and recommend new technologies for service delivery and improvement
- Identify and recommend new tools for use in communication projects
- Maintain data processing of computer systems and utilities for internal staff and external customers
- Coordinate with user personnel and management staff to provide requirements definition, clarification, prioritization, and design requirements for new / changed services
- Demonstrates continuous effort to improve operations, decrease downtime, streamline work processes to provide seamless service to internal and external customers
- Consult with management to ensure agreement on service principles
- Train end users and write instruction manuals as necessary
- Publish weekly reports that identify the health of the current services
- Maintain current documentation of system configurations
- Monitor system security and make recommendations for implementing new security measures as required
- Recommends improvements to security processes and procedures
- Resolves all internal systems and web-related incidents in a timely manner
- Follow internal processes to track and report on maintenance activities

**Project Management 20%**
- Coordinate internal resources and third parties/vendors allocated to projects
- Ensure project outcomes are aligned with defined requirements
- Maintain a project plans and track progress
- Perform risk management to minimize project risks
- Create and maintain project documentation
- Report and escalate to management as needed

**Customer Focus 15%**
- Responds to customer inquiries in a timely manner, take all appropriate steps to resolve issues as quickly as possible
- Keeps customer perspective in mind when developing new functionalities
- Explains technical matters and programming issues in a manner that can be understood by non-technical people

**EDUCATION/QUALIFICATIONS**
- Post-secondary degree/diploma in computer science, computer engineering, systems analysis, computer programming or a related field
- 5+ years of related experience maintaining a predominately Microsoft environment
- Experience working in a team environment
- Experience working with Microsoft and UNIX VM environments
- RDBMS: SQL Server, MySQL database
- Content management systems (CMS)
- Document management systems
- Working knowledge of Moodle an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- On call

Ability to commute/relocate:

- Burlington, ON L7L 6M1: reliably commute or plan to relocate before starting work (required)

**Experience**:

- IT support: 5 years (preferred)
- Microsoft and UNIX VM: 2 years (preferred)
- IT project management: 3 years (preferred)
- Customer service: 3 years (preferred)

Work Location: In person



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