Customer Care Representative

2 weeks ago


SaintLaurent, Canada TRANSPORT VTL VTL TRANSPORT Full time

The customer care representative will be responsible for:

- Problem-Solving Skills. The number one skill you need ** good customer service is problem-solving **, take the time to be professional and personable with your customers, Develop customer service standards
- Strong Time Management.
- Shipment tracking, monitor pickup and delivery
- Take pick-up calls
- Provide various types of office support such as responding to customer inquiries, maintaining customer accounts
- Research and follow up on customer problems and respond to questions
- Provide customers information regarding their freight
- Obtain information from the customer/carriers to perform a requested task
- Work closely with operations for the timely movement of freight

Qualifications:

- Planning and organizational skills, ability to work well with high volumes and deadlines
- Ability to multi task
- Ability to establish and maintain effective communication
- Negotiating with Shippers/Receivers and Carriers
- Preparing required shipping documentation
- Data / Order entry

**Salary**: From $45,000.00 per year

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location



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