Team Lead, Strategy

6 months ago

Edmonton, Canada City of Edmonton Full time

**Job Number**:49091**

Join us in a dynamic role where you'll lead the charge in revolutionizing our digital landscape

As the guiding force behind our digital strategy, you'll yield influence over every aspect of our online presence, ensuring seamless interactions between the City and Edmontonians. Your expertise will shape cutting-edge digital products, streamline processes, and elevate user experience.

With a keen focus on both business objectives and customer satisfaction, you'll strike the perfect balance, becoming the ultimate advocate for Edmontonians and City staff. Working hand-in-hand with various teams, you'll orchestrate the delivery of innovative digital solutions and strategies tailored precisely to meet the evolving needs of digital products in the workplace.

Your success will be measured by your ability to achieve results in a respectful, inclusive and service-minded way.

With a focus on the City of Edmonton’s Cultural Commitments to Safe, Helpful, Accountable, Integrated and Excellent, you will:

- Work directly with external web vendors and clients throughout the City of Edmonton to clearly understand project specifications, objectives, deliverables and timelines
- Identify required skill sets for products and create project teams, as required, which may consist of Digital team members, staff from other
- Departments and external vendors
- Provide digital product expertise and solution delivery during all phases of digital design projects, including research, feasibility, structure design and development, testing, technology advancement, implementation and maintenance
- Develop and encourage practices that improve the quality of digital information
- Provide expertise related to technology investments and the review and assessment of new technology
- Act as project manager for unit projects, such as CMS upgrades, development of training manuals for dissemination to business units, etc.
- Administer and maintain the tools and technology used by Digital Services
- Contribute to the defining of performance measures for the unit and lead the performance measure reporting, dashboards, and analysis for the unit
- Oversee the City’s digital analytics to track and report volumes, traffic patterns and usage trends
- Create and implement standard documentation, user manuals and processes to be used by business units across the City
- Oversee the development and delivery of web related training for staff and business units, including training on the CMS, training for new technology, training on the use of Google Analytics
- Lead and/or facilitate regular program meetings to gather input and information from across the corporation and citizens to understand the end users needs
- Participate in cross-functional corporate teams to influence and provide advisement about digital tools and spaces
- Oversee the recommendation of new digital products
- Oversee and implement new features on the City’s websites that meet business requirements across the corporation, and end user needs
- Perform other related duties as required

**Qualifications**:

- Post-secondary Degree in Business Administration, Computer Science, Information Technology or a related
discipline
- Four (4) years experience in the digital and web environment including development experience with Drupal and WordPress
Experience supervising staff
- Demonstrated success in developing and implementing content strategies which includes content creation, organization, distribution and governance
- Strong problem-solving skills and broad knowledge of web development techniques and principles
- Strong working experience with version/source control, Git or equivalent
- Experience working with and the configuration of CI/CD pipelines
- Demonstrated experience in web content development, including content strategy, information architecture, writing for the web, user experience best practices, and search engine optimization (SEO).
- Proficiencent in UX design principles and methodologies.
- Strong technical knowledge and competency in web authoring tools and design software
- Demonstrate service excellence, embracing diversity and promoting inclusiveness
- Demonstrate alignment with the Cultural Commitments of Safe, Helpful, Accountable, Integrated and Excellent, fostering an environment for others to do the same. For more information on the City’s Cultural Commitments, please visit edmonton.ca/our-culture
- Demonstrate the foundational competencies, key behaviours and attributes of the City’s six leadership competencies: Courage, Inclusivity, Values-Based Influencer, Collaborative Networker, Systems Thinker and Creative Innovator. For more information on the City’s leadership competencies, please visit edmonton.ca/our-culture
- Applicants may be tested

**_ Up to 1 permanent full-time position_**

**Hours of Work**: 33.75 hours per week. Monday through Friday.
The weekly hours of work for this position are currently under review and may

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