Operations Lead
1 month ago
Who we are
The delivery and operations team is at the forefront of ELEVATE’s vision for helping companies sell more. We deliver to our Fortune Top 1000 Customers a unique combination of specialisms across 3 integrated businesses to ensure they meet their objectives everytime.
We value teamwork, creativity, innovation and flawless execution. We are thinkers, doers, storytellers, and problem solvers. Above all, we live by core timeless principles that cannot be trained and constantly deliver results.
What you will do
The ELEVATE Operations Lead is responsible for the delivery of our customers’ projects within any one of the 3 business units.
This individual will manage the operations of the project internally and ensure that we meet the deliverables for the client externally. The Operations lead will work with a team of SDR’s to ensure that all project deliverables are on time, on budget and on performance. They will work closely with ELEVATE’s Data Integrity, Demand Generation & Business Insights specialist functions, along with counterparts to align key solutions for global and multi-disciplined projects.
This role requires a passion to continually demonstrate the ability to exceed expectations and deliver above average results for customers in many diverse industries, different functional areas and decision makers all within incredibly short timescales.
Key Responsibilities
- Responsible for delivering & owning the project success both internally & externally
- Fully understanding & managing the customers’ requirements, objectives & timescales
- Create practical project structures to ensure project success & simplicity of management
- Develop best practices & systems to achieve customer objectives on time, on budget & on performance
- Operationally oversee the output of the team based on the requirements of the business & workload and ensure to maximize people utilization & efficiency
- Collaborate with senior leadership & regional counterparts to develop innovative new practices to deliver customer objectives in the most efficient manner
- Partner with the sales team to ensure a seamless handover from sales function to delivery function
- Deliver seamless & consistent experience for the customer
- Manage scope creep, identify cross-sell and upsell opportunities within existing projects for the sales team to develop
- Determines resourcing requirements to ensure the correct skills are available to meet the needs of the projects
- Collaborates with Sales & Marketing teams to ensure accurate pricing of projects
- Identify changing market trends and develop alternate approaches where needed to achieve the objectives of the customer requirements
- Develop templates and systems for scalability
- Ensure projects are completed in accordance with the billing terms
- Team adherence to correct time allocation to projects on timesheets
- Work with sales team members to maintain consistent follow-up with the customers
- Develop relationships & educate existing customers regarding new ELEVATE products & thinking
- Drive the timely management of all systems in adherence to the company SLA’s
- Manage installations on large projects (if needed on premise)
- Setting, establishing and driving efficiency of targets based on previous projects and new innovative approaches
Who you are
You are a highly skilled & charming project management professional, that has a deep knowledge of the sales, marketing and business lifecycle.
You are part entrepreneur, part executer. You have led the charge in communicating stories around products or services that are exciting and enticing to customers in both verbal and written forms. Aside from being a master communicator, you are passionate about gaining knowledge in numerous business areas, then utilizing different approaches and technologies to achieve the business results. You interact with all levels of a company structure easily and can influence across the board.
- Empathetic, supportive, encouraging and nurturing disposition
- Strong interpersonal, relationship-building and listening skills, with a natural, effective conversation style
- Hunger for knowledge & learning of new products, services & business
- A 'can-do', flexible and proactive approach to resolving problems and demands
- Exceptional organizational skills, with extreme attention to detail, accuracy and accountability
- Energy and passion for delivering results in a metric-driven environment
- Strong relationship building skills and a commitment to customer service is required.
- Strong organization and time management skills are critical.
- Strong logic & analytical approach to solving challenges
You will have held prior roles & have experience in:
- A fast paced B2B environment working with large corporations
- The ability to rapidly understand customer objectives and value propositions
- Providing data driven metrics to ensure project success
- Developing systems and procedures in a rapidly chan
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