Lead SPA Attendant

3 weeks ago

Burlington, Canada The Pearle Hotel and Spa, Autograph Collection Full time

**Duties & Responsibilities**
- Acts as a leader to the Spa Attendant team, upholding the goals and objectives of the organization.
- Abides by The Pearle Hotel and Pearle Hospitality Policies and Procedures and holds members of staff to the same standards.
- Advocates as a representative of the Spa Attendant Team to management on workplace issues and improvements
- Responsible for fostering a healthy attitude and working relationships with all co-workers and members of management.
- Promotes and contributes to a positive working environment with a spirit of inclusivity.
- Trains all new Spa Attendants
- Overseeing the guest experience throughout the spa
- Provide exceptional customer service at all points of contact, including but not limited to, interacting with guests and answering enquiries.
- Conduct spa tours.
- Inform guests of safety and enjoyment within the pool and spa area.
- Managing laundry from all departments of the spa, including the pool,
- café, and gym.
- Maintaining a professional and clean spa environment throughout the spa.
- Maintaining the relaxation area, including serving guests.
- Maintaining cleanliness in changes rooms.
- Disinfecting all touch points throughout the spa.
- General cleaning, including vacuuming and mopping floors as needed.
- Shifts - Opening and closing shifts. Ability to maintain a flexible schedule to meet the business needs, including evenings, weekend, and holidays.

**Qualifications**
- Smart Serve certification

**Experience**
- Experience working in a fast-paced environment
- Experience working in a spa environment preferred
- Experience working in a hospitality, or customer service role

**Skills**
- Leadership
- Warm, friendly, and welcoming
- Ability to communicate directly with customers in order to fulfill their needs
- A keen eye for detail
- Self motivated
- Professional demeanor

**Why join the team at The Pearle Hotel & Spa**
- Hotel privileges and discounts across all Pearle and Marriott properties globally
- Co-pay benefits for permanent team members after 3 months
- Training and Development to support personal & professional growth
- Ability to grow with Pearle Hospitality, a collection of fine hotels, restaurants and event venues with an exciting hotel expansion plan
- A fun place to work with an amazing team and company culture
- Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the individual noted in the posting._

**Salary**: $20.00 per hour

Day range:

- Holidays
- Monday to Friday
- Weekends as needed

Shift:

- Day shift
- Evening shift

Application question(s):

- Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location

(ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Smart Serve (preferred)

Work Location: In person

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