Service Manager Bike/ski Shop

2 weeks ago

Victoria, Canada MEC Mountain Equipment Company Full time

MEC Overview

We believe the transformative power of the outdoors makes us better humans and drives us to do good for the planet. We are here to inspire and support everyone in getting active outside, matching people with gear and advice that instills confidence. We offer more than products, we offer passion. People connect here, through our stores, online channels, over the phone, or through our services and community partners. We love to share our expertise, experience, and enthusiasm. We deliver award winning retail experiences, encourage an entrepreneurial spirit and believe the outdoors make us better.

Our business model is dependent on impassioned and well-trained outdoor enthusiasts and as such we look for individuals who live our purpose and fit with MEC ethos and lifestyle. If you are that person, we’d love to connect with you

MEC offers a total rewards package that includes a great base pay, a sweet employee discount, a comprehensive benefit package, matching RRSP contributions, an employee development program that even lets you try out gear for yourself, self directed and leader-based training, and a host of other perks and advantages tailored to those who love the outdoors.

Responsibilities and Duties

**Health and Safety**: Supports General Manager in ensuring that all Health and Safety standards are met in the store by keeping the ski/tech shop is organized, safe, clean, and efficient

**KPI**: Supports bike and ski shop team in understanding Tech Shop KPIs and providing them with updates on how the business is performing. Managing expenditures in line with annual budgets to support the ongoing financial health of MEC

**Employee Training**: Supports employee technical and service skills training and onboarding by leading training sessions, providing in the moment coaching, to enhance their technical skills and Member service skills. Experience in training for junior and apprentice tech positions an asset.

**Performance Management**: Manages staff performance by coordinating work, setting clear performance expectations and holding staff accountable, ensuring they follow company’s SOPs, providing an ongoing feedback and coaching, addressing performance issues. Conducts annual performance reviews.

**Orders**: Ensures that the shop has all parts and supplies required to meet the business needs

**Morale and engagement**: Responsible for conducting regular check-ins with the team to maintain open communication and to gather feedback on staff satisfaction. Assists General Manager in store fireside chat meetings and daily huddles

**Scheduling**: Assists the leadership team in planning the Tech Shop schedules that match the needs of the business

**Warranty**: the Service Manager pursues warranty claims on behalf of members and store stock

**Loss prevention**: Supports and maintains systems in place that protect MEC assets against theft, damage and abuse according to MEC standards. Ensures MEC asset losses are minimized and staff understand the sense of urgency around actions to be taken

**Culture and Values**: Promotes MEC culture, vision and purpose amongst all staff within store
Other duties as assigned

**Qualifications**:
Minimum of 5 years of working experience as a bike mechanic
1 year of experience in managing people
Ability to lead and facilitate training and evaluations of technical materials
Excellent mechanical skill especially desirable if experienced in suspension rebuilds, wheel building, E-bike diagnostics and maintenance
Excellent technical understanding and ability — problem solving skills are a must
Must have strong customer (member) service and communication skills
Excellent interpersonal and team communication skills
Ability to work and learn in a fast-paced environment
Ability to work autonomously and prioritize your workday
Ability to understand and follow written and verbal instructions and take direction well
Ability to lift 50lbs
Fluency in parts terminology and compatibility
Basic knowledge of MS Office (Word, Excel)

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