Technical Service Representative

7 months ago

Surrey, Canada Sika Full time

**Company Description**
Sika Canada, a subsidiary of the Sika Group, is a leader in the development and manufacture of specialty chemicals. In the field of construction, the company operates in markets such as concrete repair, maintenance, and protection, building finishing, shotcrete, tunnelling & mining, roofing, concrete admixtures, and flooring. It also serves the manufacturing industry (automotive, transportation equipment, etc.) with bonding and sealing, assembly and damping solutions specifically developed for these markets.

Sika Canada has operations in Quebec, Ontario, Alberta, and British Columbia and employs more than 650 people in Canada. The company is ISO 9001 - 14001 certified and a member of the Canada Green Building Council (CaGBC).

**What does the role involve?**

Day to day, you’ll report to National Technical Manager, Roofing, concerning progress, issues, problems, project needs. The primary function of this position will be
- Support sales services
- Provide technical support to the roofing target market of Sika Canada Inc.
- Promote the technical expertise of Sika Roofing in the market place

**Compensation**:$65,000 (starting range) + commission + bonus (Please ask the Recruiter for the details regarding sales commission and bonus)

**Tasks**:

- Training of applicators to properly and efficiently install Sika roofing systems in an effort to ensure quality and contractor profitability. Provide training to others as needed.
- Conduct final inspections for technical acceptance for warranty issuance.
- Act as the liaison between the applicator, general contractor, consultant, architect, building owner, and Sika during the installation process.
- Advise the National Technical Manager, Roofing concerning progress, issues, problems, project needs.
- Assist sales and others with pre-job meetings, roof surveys, and warranty claim issues.
- Follow up on leak and warranty claim calls, and complete necessary repairs as needed.
- Inspection of existing Sika roofs for warranty transfers, warranty expansions, and annual inspections.
- Participate in job meetings with contractors, architects, building owners, Sika sales personnel and applicators.
- Meet with maintenance staff and or building owners to review maintenance items.
- Support Sales, Marketing, and Technical departments with miscellaneous items as needed including, but not limited to, trade shows, models, field tests, roof tours, etc.
- Perform other related tasks as requested by the National Technical Manager.

**What do we offer?**

We’ll give you everything you need to excel in your role and one-to-one coaching. You’ll enjoy a rare combination of autonomy and camaraderie, as you’ll manage your own book of business while being part of a friendly professional team. We’ll give you lots of responsibilities, including your own portfolio of customers and these might be trades experts, project managers, or company leaders. From there, we’ll trust you to do whatever it takes to deliver outstanding results. Go the extra mile and we’ll reward you with unrivaled support with a team of business developers and technical support experts.

**Why should you apply?**

We have an excellent mix of people and some of our best **Technical Service Representatives** joined us with a minimum level construction experience. Success at Sika is down to teamwork and ability, no matter what your background.
**Qualifications** What you need is**:

- Bachelor’s degree preferred or equivalent work experience.
- Experience in the roofing industry.
- Technical knowledge of low slope commercial roofing system installation.
- Ability to thrive both independently and in a team environment.
- Demonstrated ability to develop engaged customer relationships and effectively implement strategic concepts.
- Excellent time and territory management skills.
- Must be persuasive, customer focused and a team player.
- Proficient computer skills including MS Office Suite and smartphones.
- Must maintain a professional business appearance in accordance with Sika dress policy at all times.
- Career advancement may require domestic and/or global mobility.

**Vehicle/ Driver’s License Requirements**:

- Company vehicle provided.
- Must have valid driver’s license and comply with Sika Fleet Safety Policy requirements.
- Technical Service Representatives have responsibility for prudent care and protection of company assets.

**Additional Information**
- Join the family of Sika AG, with over 33,500 employees and companies set up in over 100 countries, which provide ample of opportunities to grow.
- Many of our employees describe their working relationships at Sika as friendly, personable and sincere. We call this the **"Sika Spirit"**.
- For such a large company, we have a surprisingly flat hierarchy with direct decision-making processes and decentralized organizational units.
- We firmly believe that the diversity of our workforce is a key contributing factor to our succ

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