Service Manager

2 weeks ago


Martensville, Canada Traveland RV Canada Full time

**SERVICE MANAGER**

If you are driven to help people, passionate about customer service, and ready to lead a successful team, then this is the opportunity for YOU We are searching for an RV Service Manager who is motivated and serious about a career in this highly competitive industry. As Service Manager, our customers and your team will look to you for guidance, leadership and expertise.

**JOB DUTIES**
- Monitor staff attendance
- Check previous day tech production numbers : premise time against work order time
- Communicate with all Techs
- Complete regular walk throughs of the shop
- Review "Listen 360" reviews and address customer concerns as required
- Review work orders to ensure correct coding
- Be available for consult and support to all Service staff
- Confirm external estimates, review for accuracy
- Maintain an enthusastic attitude to build positive employee morale
- Monitor Techs to ensure they are clocking in and out of jobs correctly
- Check next day Service appointments
- Review Service logs for length of stay on the lot
- Attend delivery meetings each morning to ensure units are ready, discuss with Sales and Finance Managers
- Attend service meetings at each days end with all Service Writers, go over deliveries, review upcoming appointments, identify barriers
- Schedule vacation times for Techs and Service Writers
- Review the DOC
- Check CSI
- Check open work order report
- Review A/R for service and warranty
- Interview and hire applicants for the department
- Ensure a safe and respectful workplace for all staff

**Education / Experience**

Applicants with RV industry experience, Management experience and/or Service writing experience are preffered

**BENEFITS**
- Canada Life Coverage
- Catered Lunches - semi monthly
- Annual Mexico Trip
- RRSP Matching

**ABOUT US


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