Credit Representative

5 months ago

Etobicoke, Canada Lactalis Canada Inc Full time

**Job Title**: Credit Representative

**Location**: Toronto/GTA

**About Us**:
Lactalis Canada is enriching and nurturing the lives of Canadians with a diverse offering of dairy products such as Black Diamond Cheese, Lactantia Milk, Astro Yogurt, Balderson Cheese, and Cheestrings; our products are in 95% of Canadian homes For over 140 years we’ve grown through innovation and a strong dedication to quality, and we’re looking for like minded individuals to keep that growth progressing by joining our team

We offer a hybrid working model to accommodate the evolving needs of our employees, allowing for flexible work-weeks with 40% work-from-home. Our office has a collaborative, newly renovated workspace with a number of amazing benefits; free parking, free coffee, free yummy Lactalis snacks, a free on-site gym and other great perks to provide the best possible environment for success

**About the opportunity**:
The Credit Representative is responsible for all accounts receivables, collections, and credit functions for a specified portfolio of accounts, which includes maintaining a positive business relationship with customers while maintaining the receivables inventory within defined limits.

**The attributes we are looking for**:

- Execute collection of account receivables, including unauthorized or Invalid deductions, based on the terms of sales assigned to each account. Hold shipments for delinquent accounts and negotiate appropriate payments in order to approve credit for orders prior to shipping.
- Recommend credit limits and review credit files based on credit Investigative process, D&B, trade reports and financial statements analysis, all in accordance with Parmalat Canada credit policy.
- Administer assigned customer account(s) by performing duties such as processing and investigating all charge-backs/ deductions, and reconciling debit/ credit balances.
- Administer charge-backs/deductions by obtaining necessary back-ups and supporting documents from the customer account(s), communicating with stakeholders (i.e. AR Manager/Supervisor, Sales, and Trade Marketing) regarding validation of deductions, and building document trail to refute invalid claims that need to be repaid.
- Assist management with settlement negotiation by providing account analysis and history data.
- Maintain dispute management system by entering charge-backs and claims, enabling Customer Service, Sales, and Logistics teams to address issues.
- Identify opportunities for process improvements and end-to-end efficiencies to management to prevent losses to Parmalat.
- Participate in monitoring key performances indicators and reporting on performance measure.
- Provide customer service support to assigned customer account(s) by responding to inquiries.
- Perform designated administrative functions and provide backup for other areas within the Accounts Receivable Department.

**What you will bring**:

- Education & Experience
- Three (3) year College diploma Accounting/ Finance (Bachelor's degree is in asset)
- CCP Designation or working towards obtaining the designation is an asset.
- Minimum three (3) years of related experience.
- Experience in SAP or other ERP system
- Knowledge, Skills, and Abilities
- Excellent analytical and negotiation skills
- Strong interpersonal and organizational skills
- High attention to detail and high accuracy
- Ability to handle multiple priorities and to work with tight deadlines
- Well developed communication skills both oral and written
- Self-starter who is able to work in a team as well as independently o Proficient with standard office computer technology including strong proficiency with Lotus Notes, Microsoft Office products such as Excel and Word
- Accounting skills; able to reconcile the AR sub-ledger to the general ledger.

**What Lactalis will offer**:
Lactalis Canada believes in rewarding its people with the following comprehensive benefits package and perks:

- A Competitive Base Salary
- A Performance-Based Bonus System
- 4 Weeks of Vacation
- Benefits starting day 1
- A Pension Program with an Employer Match at 100% of up to 6%
- Tuition reimbursement plan of up to $3,000/year
- A Volunteer Day to give back to your community
- Learning and Development opportunities
- A commitment to internal career advancement with potential for international mobility

**Diversity, Equity & Inclusion/EOE**
- **Bring Your Uniqueness to Grow Our Culture**_
- We believe each and every individual within the organization provides value. When we encourage and include the voices of all diverse backgrounds and perspectives, we open doors to unforeseen growth and allow individuals to bring their full authentic selves to work. In order to celebrate the uniqueness of our people and the communities in which we operate, we are committed to cultivating a fair and inclusive workplace that fosters real belonging for all._
- Lactalis is also committed to developing inclusive, barrier-free selection processes and wor

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