IT Field Technician

4 weeks ago

Mississauga, Canada Compest Solutions Inc Full time

**Job Title**: IT Field Service Technician (Bilingual (French) fluency mandatory)

**Location**: Onsite, Mississauga

**Max Rate CAD$30/hr on T4**

Start Date: 12/18/2023
End Date: 12/18/2024

Experience: 10+ Yrs

OT may be applicable

**Top 3 Skills Required**:
1. **Microsoft Windows Operating Systems (Windows 10, Windows 11) Apple OSX, Linux Ubuntu**
**2. Microsoft Office Suites (2007-2016) Office 365, and Microsoft Software (SharePoint, Teams, Visio)**
**3. PC Hardware troubleshooting and Experience with serial-based technologies (PLC’s, scanners, printers).**

**Job Summary**:
**IT Field Service Technician **will provide **local IT support services for assigned Client facilities**. This role focuses on improving support methodologies for manufacturing support in labor reduction, cost reduction, security, reliability, key feature and technological improvements and integrations, standardization, M&A integrations. **Support of this site includes regular day hours Monday through Friday and off hours support is required from time to time. Primary accountabilities include.**
- Be empowered and accountable in providing advanced technical support and resolutions, at a 3rd level, to exceed end-user expectations per Service Level Agreement metrics.
- Demonstrate independent troubleshooting and decisive problem solving.
- Actively participate in assigned projects to drive operational and/or IT improvements.
- Perform root cause analysis to eliminate reoccurring incidents.
- Provide immediate technical support and resolutions for highly complex environments (i.e., shop floor), after business hours, as necessary.
- Participate in the creation and reinforcement of standards for Field Services.
- Work with cross functional teams in support of project initiatives in defining the IT support scope.
- **Follow and promote defined ITIL procedures.**:

- Assist with support of **network, server, and business infrastructure.**:

- Vet and define proposed shop floor processes in compliance w**ith Client Networking and Security policies and standards.**:

- **Install technology hardware and software that fulfill project requirements according to standards or requirements.**:

- Perform other assigned operational duties.

**Minimum Qualifications**:

- A minimum of 3-6 years’ work **experience supporting Manufacturing and Warehouse environments,** specifically, a high level functional and technical working knowledge of **Microsoft Windows Operating Systems (Windows 10, Windows 11) Apple OSX, Linux Ubuntu, Microsoft Office Suites (2007-2016) Office 365, and Microsoft Software (SharePoint, Teams, Visio).**:

- **Mobile environment** **operating **systems; **Apple iOS. Android, Windows CE**.
- Must have outstanding and highly professional verbal and written communications skills and effective at communicating highly technical issues in a non-technical manner, considerate of each customer's focus and priority.
- Experience with **PC Hardware troubleshooting**:

- Experience with **serial-based technologies (PLC’s, scanners, printers).**:

- Experience with **handheld scanners.**

**- Basic Audio-Visual Support**
**- Experience supporting label, laser, and multifunction printing.**
- Broad technical IT knowledge and awareness of industry trends.
- Operational Excellence - Root Cause Analysis, process, risk reduction, security, and controls, change management.
- Advanced troubleshooting skills.

**- Relationship management and conflict resolution management.**
**- Experience with telephony technologies.**
- Working in cross functional teams and the ability to work as part of a virtual team.
- Ability to multitask and prioritize effectively.

**- Onsite position**
- Degree in computer science for IT or related.

**- Network + certification nice to have.**

**Regards,**
**Compest Solutions Inc**
**D: 647-660-7562**

**Job Type**: Fixed term contract

**Salary**: $25.00-$30.00 per hour

Expected hours: 8 per week

Schedule:

- 8 hour shift

**Experience**:

- serial-based technologies (PLC’s, scanners, printers).: 10 years (preferred)
- supporting label, laser, and multifunction printing.: 10 years (preferred)
- Apple OSX, Linux Ubuntu: 8 years (preferred)
- Microsoft Office Suites (2007-2016) Office 365: 8 years (preferred)
- supporting Manufacturing and Warehouse environments: 8 years (preferred)
- PC Hardware troubleshooting: 10 years (preferred)
- Basic Audio-Visual Support: 10 years (preferred)
- Apple iOS. Android, Windows CE: 8 years (preferred)
- Windows 10, Windows 11: 7 years (preferred)
- IT Field Service Technician: 10 years (preferred)

**Language**:

- French (required)
- English (preferred)

Licence/Certification:

- CompTIA A+/CompTIA Network+ (preferred)
- ITIL Certification (preferred)

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