Day Shift Dispatcher/customer Service

4 weeks ago


Edmonton, Canada Double L Towing Full time

Job description

Position Overview

As a Dispatcher, you will be responsible for supporting and monitoring all on-road activities completed by our Tow Truck Drivers. This is a full-time position from shift work 4 days on 4 days off from 6pm-6am

You are a person who is responsible, self-motivated, detailed oriented, and a good communicator. You have a proven track record of providing excellent customer service and troubleshooting solutions in a busy environment and possess the following roles and responsibilities:

- Dispatching approximately 5-10 trucks daily
- Provide drivers with all relevant information and/or tools for their trip; maps, schedules, trip information, and relevant customer information
- Assess and support all driver inquiries, escalating issues to Management when unable to resolve
- Responsible for ensuring that all work orders are accurately entered in the trucking dispatch system in a timely manner; live updating, order entry, to planning, to activating, progressing and closing trips
- Supply Customer Service Representative’s with information needed for customer reports
- Ensure driver trip sheets are complete

**Qualifications**:

- Experience as a dispatcher in the trucking industry is an asset
- Understanding of transportation and customer service
- Superb attention to detail
- Highly organized with the ability to prioritize multiple tasks at any given time
- Self-motivated and enjoys a fast-paced work environment
- Proactive and solution focused
- Excellent interpersonal and communication skills
- Experience with a Towbooks dispatch system is an asset

Company:

- Health Benefits available after 3 months

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$22.00 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- On-site parking
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 12 hour shift
- Day shift
- Holidays
- Overtime

Supplemental pay types:

- Overtime pay

**Experience**:

- dispatching: 1 year (preferred)
- Organizational skills: 1 year (required)

Work Location: In person

Expected start date: 2023-08-20



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